Compliance Director Consumer Facing WebsitesFTC

Career Developers Inc. a distinguished staffing and consulting firm is proud to celebrate 30 years of service excellence. As a GSA Contract holder we offer comprehensive staffing solutions for both commercial and government sectors nationwide. By selectively partnering with clients who share our values we ensure productive collaborations that set us apart in the industry. Our dedication to candidates involves managing expectations with precision through business intelligence thorough interview preparation transparent communication and exceptional feedback throughout the process.

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Director of Compliance (Consumer-facing Website focused)
Location: Palm Beach Gardens FL On-site
Salary: Open and will commensurate on experience.

Must have the following

• 8 years of progressive compliance experience ideally within travel hospitality airlines online travel/e-commerce or another highly regulated consumer-facing environment.

• Strong FTC experience with a preference for candidates who have directly worked and communicated with the Federal Trade Commission on regulatory/compliance matters and/or previously worked at the FTC.

• Strong working knowledge of FTC regulations involving advertising pricing disclosures consumer protection and unfair or deceptive trade practices.

• Strong knowledge of U.S. federal state and local travel-industry regulations including DOT consumer protection requirements and state Seller of Travel laws.

• Demonstrated experience managing compliance across multiple jurisdictions including registrations licensing bonding disclosures consumer protection requirements and regulatory deadlines.

• Experience interpreting complex regulations and translating them into practical requirements for booking pricing refunds disclosures marketing payments and traveler data.

• Working knowledge of international travel and privacy regulations affecting the EU UK Canada and Mexico.

• Experience communicating regulatory risks and recommendations to C-suite executives and senior business leaders.

• Strong cross-functional leadership skills and the ability to partner effectively with Legal Marketing Product IT Privacy Security Finance Customer Service and global business leadership.

• Bachelors degree required.

• Local candidates must be able to work on-site in Palm Beach Gardens Florida.

• Relocation assistance may be available for the right candidate.

Responsibilities

• Lead the compliance program covering U.S. federal state and local travel-industry regulations while monitoring and implementing applicable international requirements.

• Serve as a key compliance leader for FTC-related regulatory matters including direct interaction and communication with regulators as required.

• Monitor interpret and implement FTC requirements involving advertising pricing disclosures consumer protection and unfair or deceptive trade practices.

• Ensure compliance with Department of Transportation regulations including airline consumer protection tarmac delay and full-fare advertising requirements.

• Manage state Seller of Travel requirements including registrations bonding trust accounts disclosures renewals and filing obligations.

• Monitor state consumer-protection cancellation/refund privacy licensing and travel-related requirements.

• Maintain a comprehensive compliance calendar covering registrations licenses renewals bonding requirements and regulatory filings.

• Monitor and implement applicable EU Package Travel Directive GDPR EC 261/2004 UK Package Travel Regulations UK GDPR ATOL Canadian APPR/PIPEDA and applicable Mexican tourism consumer-protection and data-protection requirements.

• Partner with local counsel and regulatory advisors to validate regulatory interpretations and implementation requirements across international markets.

• Manage compliance involving cross-border transfers of traveler PII and payment information.

• Oversee applicable IATA ARC PCI-DSS ADA/WCAG travel insurance accessibility airline/supplier and travel-distribution requirements.

• Monitor emerging regulations involving AI use in pricing personalization chatbots passenger-data sharing and evolving border technologies.

• Build and maintain a scalable compliance framework supporting multi-state and multi-country travel operations.

• Develop a compliance risk matrix mapping regulatory obligations by jurisdiction and business line including air hotel package tours cruise and car rental.

• Draft and implement policies and procedures covering booking terms cancellations refunds consumer disclosures pricing marketing and traveler data.

• Establish monitoring controls designed to identify regulatory issues before they reach consumers.

• Develop and deliver compliance training for reservations marketing customer service product and other business teams.

• Conduct internal compliance audits covering booking systems disclosures refunds pricing marketing and data handling.

• Prepare compliance reports regulatory updates and risk assessments for executive leadership and the Board.

• Manage regulatory inquiries escalated consumer complaints investigations and audits involving the FTC DOT state Attorneys General and applicable international regulators.

• Lead remediation and corrective-action plans for identified compliance gaps.

• Support regulatory due diligence for new suppliers market expansion new products and M&A activity.

• Partner with senior leadership to integrate compliance priorities into global business planning and market strategy.

Requirements

Required

• Bachelors degree.

• 8 years of progressive compliance experience.

• Significant FTC regulatory experience ideally including direct communication and interaction with the FTC and/or previous employment with the FTC.

• Strong knowledge of FTC requirements affecting advertising pricing disclosures consumer protection and unfair or deceptive trade practices.

• Strong understanding of U.S. travel-industry regulatory structures across federal state and local jurisdictions.

• Demonstrated experience with Seller of Travel laws DOT regulations and/or travel and consumer-protection frameworks.

• Ability to interpret complex regulatory requirements and translate them into operational policies processes disclosures controls and technology requirements.

• Experience managing compliance across multiple jurisdictions.

• Strong written verbal and executive-level communication skills.

• Ability to influence without authority and translate complex regulatory issues for business and technical stakeholders.

• Organized proactive collaborative and comfortable operating in a fast-changing regulatory environment.

Strongly Preferred

• Direct experience within an online travel agency tour operator airline hospitality organization or related travel business.

• Previous FTC employment and/or substantial direct interaction with FTC regulators.

• International regulatory experience involving the EU UK Canada and Mexico.

• Experience with GDPR UK GDPR PIPEDA and/or Mexican data-protection requirements.

• JD advanced degree or professional compliance/privacy certification such as CCEP CIPP/E or CIPP/US.

Nice to Have

• Experience with PCI-DSS ADA/WCAG IATA and ARC requirements.

• Familiarity with GRC/compliance-management platforms.

• Spanish and/or French language capabilities.

Director of Compliance FTC Compliance Federal Trade Commission Travel Compliance Regulatory Compliance FTC attorney FTC experience Seller of Travel DOT Compliance consumer protection regulatory affairs travel industry compliance GDPR UK GDPR PIPEDA CCPA PCI-DSS ADA WCAG IATA ARC ATOL APPR EU Package Travel Directive data privacy compliance risk management regulatory investigations FTC regulations travel licensing consumer disclosures booking compliance compliance audits compliance leadership online travel agency OTA compliance CIPP CCEP Palm Beach Gardens Florida compliance jobs.