Community Program Aide

Address:

Salary Range (Min-Mid)

Dept./Office/Position Type

Employee Type

Job Description

DEFINITION AND DUTIES:
Under general supervision of the Youth and Family Services Manager complete intake assessment andprovide support for successful implementation of Social Services initiatives which may include;General Assistance Empowerment Focus on Youth Volunteer Income Tax Assistance Programs amongothers. Process applications for early childhood programs such as child care scholarships. Assistwith outreach efforts to promote various Social Services programs.

Knowledge of:
Basic office practices and procedures including record keeping and filing systems
Basic computer skills such as Microsoft Office software; including Excel
Basic mathematical computation
Techniques of interviewing including accurately collecting evaluating verifying and recordinginformation
Community organizations and services available to meet the needs of low-income adults andchildren
English language to include grammar spelling sentence structure vocabulary and proofreadingskills

Ability to:
Learn apply and articulate departmental policies and procedures
Maintain confidentiality and security of information as appropriate
Represent Johnson County and perform duties in a professional responsible and trustworthymanner
Establish and maintain effective working relationships with co-workers clients other socialservice agencies and members of the public
Demonstrate a commitment to diversity equity and inclusion through continuous developmentmodeling inclusive behaviors and proactively managing bias
Provide customer service that is courteous and responsive
Communicate effectively with persons representing widely divergent backgrounds interests andpoints of view
Organize and prioritize multiple responsibilities
Work independently on projects
Collect data keep accurate records and ensure timely preparation of reports
Communicate effectively both orally and in writing
Be detail-oriented when working with documents and information
Follow complex oral and written instructions
Use a computer for the purposes of data entry word processing spreadsheets presentationse-filing virtual meetings web-based databases email and Internet
Operate common office equipment such as calculators fax and postage machines photocopiersmulti-line telephones and scanners
Handle low to moderate levels of stress meet deadlines and solve problems appropriate to theposition
Have clarity of speech and hearing which permits effective communication
Have sufficient vision which permits moderate production and review of a wide varietyofmaterials in both electronic and hardcopy forms

Have sufficient manual dexterity to make handwritten notations and which permits moderate use ofa keyboard and mouse
Have sufficient personal mobility to complete work and attend meetings at various countyfacilities and other locations
Stand sit squat kneel bend twist and reach as needed
Lift and/or move up to 25 pounds as needed
Occasionally work flexible schedule and overtime as needed may include evening andweekend

MINIMUM EDUCATION TRAINING AND EXPERIENCE:
High school graduate or equivalent and two (2) year experience providing customer service in thehuman services related field. Previous experience working with low-income individuals and diversepopulations preferred.

SPECIFIC DUTIES: to be performed satisfactorily with or without reasonable accommodation

The following duties are normal for this position. These are not to be construed as exclusive orall inclusive. Other duties may be required and assigned.

Interpret and explain various programs to applicants clients and the public
Assist with scheduling of appointments for various programs
Interview applicants in the office on the telephone via video conferencing and at otherlocations as needed and assist with completion of applications
Collect and interpret applicant documentation for program aptness and applicationcompleteness
Prepare and maintain appropriate documentation
Provide individuals and families with information referrals and aid in accessing supportiveservices
Process weekly claims
Collect input and track financial and program data in spreadsheets and database and developreports as needed for in- house programs
Collect quarterly reports and other program materials for various grant funded projects
Assist with implementation of the Volunteer Income Tax Assistance (VITA) clinics includingordering supplies scheduling appointments coordinating translation services distributingpromotional materials and providing staff support at clinics
Assist with implementation of family support programs including the distribution ofinfant/toddler car seats and portable baby-safe sleep items
Post and distribute agendas and minutes for various committees and boards and ensure compliancewith applicable open records and open meetings laws
Records and transcribes official minutes of various committees and board meetings
Perform general clerical duties such as filing photocopying and completing internalforms.
Attend work-related meetings trainings and conferences as required
Perform all work duties and activities in accordance with County policies collective bargainingagreement procedures and safety practices
Provide front desk coverage in the absence of the Johnson County Social Services CommunityProgram Aid Front Desk and other co-workers
Attend work regularly at the designated place and time

Supplemental Description

Johnson County is an Equal Employment Opportunity compliance with the Americans Disabilities Act the County will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the Employer. For assistance please contact: Human Resources at or .

Compensation Grade