Community Practice Service Liaison

Job Description

The Community Practice (CPRAC) Service at the Veterinary Teaching Hospital (VTH)
provides high-quality primary veterinary care to clients within a 35-mile radius of the
veterinary school while providing clinical-year veterinary students with valuable
opportunities to participate in a primary care veterinary practice setting.
The Community Practice Service Liaison serves as the services primary point of contact
and is responsible for providing exceptional customer service to clients referring
veterinarians faculty staff and students. Key responsibilities include answering and
triaging telephone calls monitoring and responding to emails scheduling appointments
facilitating communication between clients and the veterinary care team addressing
client concerns and ensuring a positive client experience from initial contact through
follow-up.
The successful candidate will be an integral member of the Community Practice team and
contribute to the services mission of providing excellent primary care while supporting the
education of student doctors. The ideal candidate will enjoy developing and maintaining
relationships with long-term clients demonstrate excellent communication and
interpersonal skills be comfortable working with computers and electronic medical
records and possess strong problem-solving organization prioritization and customer
service skills. The candidate must be able to thrive in a fast-paced environment while
working collaboratively with a diverse team of veterinary professionals students and
clients.
In addition to a rewarding career within the Community Practice service Virginia Tech
employees can expect:
Minimum starting salary of $36501
State retirement plan with pension option
Excellent medical dental vision and life insurance
TimelyCare a virtual health service available to Virginia Tech employees at no cost
including health coaching counseling and wellness programs such as yoga
mindfulness and nutrition support
Paid vacation sick leave and holidays
Eight weeks of paid parental leave
Annual clothing allowance
Tuition support of up to 12 credit hours per year
PerkSpot offering exclusive Virginia Tech discounts on flights car rentals vacation
getaways concerts sporting events restaurants bicycles instruments clothing
and more

Required Qualifications

Previous experience working in a customer service role
Excellent communication and interpersonal skills both in person and over the
telephone
Strong organizational skills and demonstrated ability to prioritize tasks and meet
deadlines
Strong computer skills including experience with Microsoft Office Suite
Experience scanning uploading organizing and managing documents
Strong problem-solving and critical-thinking skills

Preferred Qualifications

Previous experience working in a medical or veterinary clinic
Previous experience using an electronic medical record (EMR) system
Experience working in a customer-facing healthcare or veterinary environment
Working knowledge of medical terminology

Pay Band

3; Salary

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

starting at $36501.00 commensurate with experience

Hours per week

40

Review Date

10/09/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.