Community Manager

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents Nex combines technology and play to deliver fun social and interactive experiences powered by natural body motion encouraging kids and adults to move more play more and have fun together. Nex Playground the companys award-winning active play system is purpose-built to get families moving year-round with safety and privacy as core considerations in its intentional design. It is certified kidSAFE COPPA compliant and built to support healthy active play for all ages and abilities.

Nex Playground features a growing library of 50 experiences including motion and dance games fitness and educational experiences and Nex Originals. Content includes collaborations with partners like Hasbro Sesame Workshop and NBCUniversal. Nex has been recognized by Fast Companys Most Innovative Companies TIMEs Best Inventions and Parents Best Entertainment System for Families and has earned Red Dot IDEA and Core77 international design awards. We encourage you to explore Have FunandIs Motion Gaming Back as they offer a deeper look into our culture values and explain how our approach to motion gaming differs from previous generations.

To protect yourself from recruitment scams please note that Nex communicates through official company emails ending in @. If you receive a suspicious email or message please do not respond and report it immediately to us.

Location: Remote - EST preferred
Annual salary: USD 105000 - 135000
Final base salary within this range will be determined based on job-related factors including the candidates experience skills qualifications and geographic location.
Type: Full Time
Reports to: Director Brand Values and Community

We are seeking a community-driven and highly organized Community Manager to join our growing Brand Values team.

At Nex our community isnt just a support channel but its one of our most valuable sources of insight advocacy and storytelling. This role builds relationships with families helps them connect with one another and ensures their voices directly influence our products content and marketing.

You will work across our Facebook community Reddit and Circle to help ensure that family voices remain at the center of everything we do.

This is an excellent opportunity for someone who loves building relationships uncovering customer insights and turning community conversations into action.

Success in this role is measured not only by community engagement and health but by the quality of insights advocacy and customer stories surfaced from the community.

• Own day-to-day community engagement and member experience across Nex community channels.
• Publish community content prompts announcements and product education.
• Support and provide direction to moderators.
• Maintain moderation workflows escalation paths and community guidelines.
• Identify emerging questions concerns trends and opportunities.

• Build relationships with engaged families advocates beta testers and super users.
• Identify compelling customer stories testimonials and use cases.
• Conduct interviews and surface stories for Brand Content PR and Marketing.
• Help create pathways for customers to become advocates testers ambassadors or contributors.

• Identify recurring themes needs sentiment and customer feedback across community channels.
• Gather insights through discussions surveys interviews and research initiatives.
• Produce recurring Voice of Community reports with actionable recommendations.
• Partner with Product Marketing Support and Research to ensure customer feedback reaches the right teams.

• Familiarity with community analytics survey tools and customer feedback platforms.
• Experience working with family gaming education consumer technology or lifestyle brands.
• Experience with ambassador advocate or champion programs.
• Experience supporting customer research initiatives.
• Experience creating customer stories case studies interviews or editorial content.

• 5 years managing online communities or customer advocacy programs.
• Excellent written communication and relationship-building skills.
• Experience managing Facebook Groups Reddit Circle or similar community platforms.
• Strong organizational and project management skills.
• Ability to analyze qualitative feedback and identify actionable insights.
• Comfortable working cross-functionally across Product Marketing Customer Support and Research.
• Experience managing multiple projects simultaneously in a fast-paced environment.

#LI-remote

• Competitive compensation package.
• Flexible working hours and vacation policy.
• Product-driven culture that treasures talents and individual growth.
• Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field

Nex is located inSan Jose California USAandHongKong. Learn more about us at encourage applications even if you dont meet more than 50% of the requirements we believe that experience comes in many forms!

Nex is an equal opportunity employer and does not discriminate on the basis of race color religion sex (including pregnancy childbirth gender identity and sexual orientation) national origin ancestry age physical or mental disability medical condition genetic information marital status military or veteran status or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship including all current and prospective employees and covers all employment decisions including recruitment hiring job assignment promotion compensation benefits training discipline and termination.

We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.