Community Development Manager

• Supports the VP CRA/Fair Lending Compliance Officer in implementing the Banks CRA CD strategy goals initiatives and projects.
• Builds and maintains relationships with nonprofits community groups housing organizations and other stakeholders emphasizing those serving LMI individuals and communities.
• Serves as NASBs community ambassador professionally representing the Bank at meetings events workshops coalitions and other approved activities.
• Conducts community listening sessions and partner meetings to assess needs and opportunities for lending referrals investments services financial education and technical assistance.
• Coordinates internal partners and departments participation in community outreach financial education events and other CD initiatives.
• Develops adapts and maintains financial education curricula presentations and materials.
• Coordinates and facilitates in-person and virtual financial education homeownership outreach and other CD activities including internal/external partner scheduling logistics education and marketing materials communications and follow-up.
• Identifies and performs initial due diligence on potential CRA-qualified charitable investments and in-kind support; provides guidance regarding NASBs proposal and funding processes without committing Bank resources or outcomes beyond delegated authority.
• Maintains accurate timely CRA monitoring and reporting records of completed partner interactions financial education services events referrals proposals and other activities.
• Helps administer and maintain the Banks CD tracking system recording CRA-eligible investments employee volunteer and CRA service hours. Assists in development and maintenance of internal communications for employee volunteer opportunities event sign-ups and related activities.
• Exercises sound judgment diplomacy and discretion when representing NASB and responding to partners including immediate or unscripted situations.
• Performs other related duties and projects assigned.

• Bachelors degree (BS/BA) from an accredited college or university; or technical / trade school; or an equivalent combination of education training and relevant experience.
• Three or more years of experience in community development nonprofit or community relations banking or financial services CRA affordable housing financial education mortgage lending compliance or a related field.
• Residential mortgage origination affordable lending or first-time homebuyer experience is preferred.
• Current or recent federal NMLS registration in good standing or ability to obtain and maintain required registration if future duties include mortgage loan origination preferred.
• Professional communication skills in English and Spanish preferred particularly for community outreach financial education and partner engagement.

• Exceptional verbal written interpersonal and relationship-building skills. Ability to handle sensitive matters with tact discretion professionalism and awareness of compliance and reputational risk.
• Strong public speaking presentation training and group facilitation skills for varied audiences.
• Ability to build credibility and trusted relationships with nonprofits community leaders customers internal partners and other stakeholders and to communicate their community needs effectively.
• Ability to demonstrate sound judgment and professionally appropriate responses to unscripted or rapidly changing situations. Strong diplomacy problem-solving and conflict-management skills.
• Strong organizational time management event-planning marketing and project coordination skills. Ability to manage concurrent projects relationships events and priorities with appropriate follow-through.
• Ability to work independently with minimal supervision and collaborate across departments.
• Ability to learn and administer platforms for CD tracking volunteer event management and reporting.
• Proficiency with Microsoft Word Excel PowerPoint Outlook and related business systems.

• Working knowledge of CRA CD concepts and LMI individuals and communities needs.
• General knowledge of banking products and services and ability to connect community needs with Bank resources.
• Understanding of boundaries when discussing funding requests and other matters requiring formal approval.
• Knowledge of nonprofits CD programs affordable housing financial education or related resources preferred.
• Residential mortgage lending operations and/or sales and affordable housing lending knowledge is preferred.

Required Experience:

Manager