Community Case Management Manager

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Department ofHealth and Human Services (DHHS)

Social Services Program Manager

OpeningDate: July 14 2026

Closing Date:July 27 2026

Job Class Code:5094

Grade:28 (Supervisory)

Salary:$64334.40 - $91332.80 per year*

*This is inclusive of a 1.00% recruitment and retention stipend.

Position Number:03030-5114

Location: Augusta

This position allows for partial telework with management approval.

Currently this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities:

As a Community Case Management Manager you will:

Manage and oversee implementation of the statewide Adult Community Case Management program serving adults with Intellectual Disabilities and/or Autism including services funded through MaineCare Section 13 Targeted Case Management under the direction of OADS leadership.

Supervise coach and provide day-to-day directions to a statewide team who conduct provider support monitoring technical assistance licensing and certification activities and issue resolution within the Adult Community Case Management system.

Provide operational management and subject matter expertise on MaineCare Section 13 Home and Community-Based Services requirements conflict-free case management expectations person-centered planning and applicable OADS and OMS policies.

Oversee initial certification and recertification reviews of Adult Community Case Management provider agencies and coordinate with OADS the Office of MaineCare Services and the Division of Licensing and Certification regarding 10-144 C.M.R. Chapter 108 Home and Community Support Services Licensing Rule including provider qualifications licensing standards policies staffing supervision documentation person-centered planning quality assurance training compliance health and safety expectations corrective action and implications for related HCBS services.

Manage implementation monitoring and reporting of quality assurance and quality improvement measures for case management and related HCBS case management services including provider performance member outcomes documentation quality access continuity of care and statewide consistency.

Support OADS Lifespan Waiver planning and implementation including provider readiness activities related to Community Resource Coordination and Community Transition Case Management with attention to conflict-free service delivery transition planning staff qualifications documentation systems and quality oversight.

Collaborate with senior OADS leadership OMS licensing staff providers advocacy organizations families guardians and community partners to implement policy provide technical assistance support provider capacity address system barriers and ensure consistent implementation of Adult Community Case Management and emerging Lifespan-related services.

Minimum Qualifications:

Four (4) years of progressively responsible experience in social service or mental health/developmental disabilities programs and a Bachelors Degree. At least three (3) years of the required experience must be in a supervisory and/or administrative capacity. Equivalent related work experience may be substituted for education on a year-for-year basis.

A Licensed Social Worker (LSW) credential is required.

The background of well-qualified candidates will demonstrate the following competencies:

• Please summarize your supervisory experience managing coaching inspiring and motivating staff to accomplish mission and goals by providing clear direction accountability and positive interpersonal influence.

• Please summarize your ability to successfully partner with social service program professionals MaineCare licensing staff providers advocacy organizations families guardians and community partners to achieve a common goal.

• Please summarize your knowledge of and experience with quality assurance initiatives especially related to person-centered planning and thinking HCBS requirements provider certification or licensing reviews and supports to individuals with ID and Autism.

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health safety resilience and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population including children families older Mainers and individuals with disabilities mental illness and substance use disorders. The Department also promotes public health operates two state psychiatric hospitals and provides oversight to health care providers.

The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety support and well-being of adults throughout Maine.

Application Information:

For additional information about this position please contact Derek Fales Associate Director of Developmental Disability and Brain Injury Services by e-mail at

To apply please upload your resume and cover letter addressing the 3 competencies listed in the minimum qualifications section. Applications without a cover letter addressing these qualifications may not be considered.

Please submit all documents or files in PDF or Word format.

To request a paper application please contact

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums ($12845.82 - $15112.76 annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding non-birthing and adoptive parentsreceivesix weeks of fully paid parental leave. Additional unpaid leave may also be available under theFamily and Medical Leave Act.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.