Communications Officer
Eufaula, AL - USA
Job Summary
This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel.
Receives and screens incoming calls from the public and other user agencies; categorizes and prioritizes calls
including 911 calls.
Determines and dispatches the appropriate emergency personnel to incident locations; provides emergency medical
instructions and crisis intervention services to callers prior to the arrival of responders as needed.
Receives monitors and dispatches radio traffic for specific fire EMS and law enforcement agencies.
Inquires retrieves and monitors data from AJCIC/NCIC databases; ensures compliance with rules and regulations.
Maintains contact with emergency personnel in the field.
Responds to drivers license and vehicle information requests.
Monitors weather conditions and provides information as necessary; dispatches severe weather alerts as
appropriate.
Participates in training exercises.
Dispatches wrecker services to crash scenes.
Performs related duties.
Knowledge of emergency communications principles and of AJCIC/NCIC policies and of emergency dispatch of Barbour County roads geography and of radio and telecommunications of CAD system functions and in the use of computers and job-related software in making decisions in high pressure and emergency in public in interpersonal in oral and written communication.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work in addition to basic skills typically associated with a high school experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two of or ability to readily obtain AJCIC/NCIC certification.
Guidelines include AJCIC/NCIC guidelines state and federal regulations training guidelines and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in work consists of related emergency communications duties. The necessity of responding to unforeseen and emergency situations contributes to the complexity of the purpose of this position is to receive emergency and non-emergency calls and to dispatch emergency service personnel as appropriate. Successful performance contributes to the efficient and effective response to emergency and life-threatening work is typically performed while sitting at a desk or table or while intermittently sitting standing or stooping. The employee occasionally lifts light objects uses tools or equipment requiring a high degree of dexterity and distinguishes between shades of color. The work is typically performed in an are typically with department personnel representatives of emergency services agencies representatives of other local governments the news media and the general are typically to give or exchange information resolve problems provide services and motivate persons.
Required Experience:
Unclear Seniority