Communications Manager, Risk & Issues, Devices & Services

Amazon is looking for a high-judgment Communications Manager to join our global Trust & Reputation team focusing on risk and issues management for some of our consumer technology businessesincluding Alexa Ring Kindle Fire TV and Amazon Leo.

In this role you will define and build the issues management approach for one of Amazons Devices & Services programs. Youll identify potential risks develop comprehensive communications strategies and playbooks to address them provide counsel on business and policy decisions manage reactive issues and news cycles and execute communications strategies that protect and strengthen customer trust. Youll work across a wide range of topicsfrom customer experience and privacy/security issues to environmental safety and broader societal concerns.

You will navigate a matrixed global organization building strong cross-functional relationships with business legal and public policy leaders. You must demonstrate excellent judgment earn trust with internal stakeholders dive deep into complex topics and clearly articulate ideas in written and verbal communications. The ability to anticipate potential headwinds and effectively advocate for decisions that protect the long-term interests of Amazon and its customers is essential.

If youre a self-starter who thrives in fast-paced high-stakes environments and loves diving into complex consumer technology issues this role might be a great fit.


Key job responsibilities
Assess and manage complex fast-moving reputation issues with professionalism and sound judgment
Develop clear viewpoints on issues craft concise narratives and provide counsel to business leadership on both short- and long-term challenges
Engage with reporters to gather information educate them about our business and advocate for Amazons position
Partner with public policy legal and communications colleagues on emerging issues
Oversee end-to-end development and execution of business-critical communications programs
Develop and refine processes to streamline ways of working across a matrixed global organization


- Bachelors degree
- 7 years of recent professional communications or public relations experience
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Proven track record in issues management and/or public affairs

- Experience building and leading issues management programs for consumer technology enterprise technology telecommunications or aerospace companies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 126700.00 - 171400.00 USD annually