Communication Center Representative, part time

Work Schedule:
60% FTE 2nd shift hybrid position. This position will work three days per week 2nd shift 2:45pm-11:15pm. Position will be required to work every third weekend. Position will need to work onsite at least 1-2 time per week onsite requirements may change based on coverage and operational needs. When working in the onsite you will work at 610 N Whitney Way Madison WI.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Communication Center Representative to:

• Support paging messaging and scheduling and appointment services for UW Health.
• Provide remarkable customer service to UW Health staff physicians and patients.
• Confirm and cancel appointments on nights weekends and holidays for specifically designated clinics.
• Take various calls ranging from connecting callers to inpatient rooms notifying an on-call physician about an organ offer and executing emergency plans.

You will use:

• High quality personal computer workstations.
• State-of-the-art telephone technology in a call center environment.
• Proprietary software programs specifically designed for call handling message taking appointment scheduling and radio paging services.

At UW Health you will have:

• An excellent benefits package including health and dental insurance paid time off retirement plans two-week paid parental leave and adoption assistance.
• Full time benefits for part time work (for positions 60% FTE and higher).
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional financial and physical well-being
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement
• The opportunity to earn a referral bonus for referring friends former colleagues or others to apply for open posted positions

Qualifications

• Associates Degree in Healthcare Information Technology Business or related field (2 years of relevant work experience may be considered in lieu of degree) Required
• Associates Degree or Bachelors degree in Healthcare Information Technology Business or related field strongly Preferred

Work Experience

• Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred
• 1 year of experience in a medical call center or customer service environment Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services Compliance Human Resources Information Services Patient Medical Records Payroll and many others.

Job Description

UW Hospital and Clinics benefits