Commercial Vehicle Warranty Supervisor

Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman Upfitting in Bartlett IL is seeking a Commercial Vehicle Warranty Supervisor to lead our warranty team supporting commercial vehicle truck equipment and vocational upfit operations. This role oversees warranty claims repair order administration vendor relationships and customer issue resolution.

This role serves as the primary liaison between customers service providers manufacturers and internal teams to ensure warranty concerns are resolved accurately repairs are completed in a timely manner and customers receive exceptional service. The ideal candidate will bring leadership experience a strong understanding of warranty and service operations and a passion for process improvement.

What Youll Do

• Lead coach and develop a team responsible for warranty administration
• Oversee the full warranty process including claim review repair order management documentation and claim submission.
• Serve as the primary escalation point for complex customer and warranty-related concerns
• Coordinate repairs with service providers and vendors to ensure timely resolution.
• Monitor warranty claim accuracy supporting documentation and compliance requirements.
• Review open claims repair orders and aging items to ensure timely follow-up and resolution.
• Analyze warranty data and recurring issues to identify trends and implement corrective actions.
• Conduct warranty reviews and provide reporting on performance metrics claim status and recovery opportunities.
• Communicate warranty coverage claim decisions repair status and timelines to customers and internal stakeholders.
• Partner with operations teams and service providers to improve service delivery and the overall customer experience.
• Track departmental KPIs and drive accountability performance and operational efficiency across the team.
• Conduct regular one-on-one meetings provide coaching and performance feedback and support employee development.

Qualifications

• 3 years of experience leading warranty operations service operations or warranty programs within commercial vehicle truck equipment equipment manufacturing heavy equipment fleet maintenance or OEM service environments.
• Previous experience leading supervising coaching and developing employees is required experience managing remote or geographically dispersed teams is strongly preferred.
• OEM warranty experience preferred
• Experience managing warranty claims repair orders service vendors and customer escalations.
• Strong understanding of KPI reporting performance management and process improvement.
• Ability to analyze warranty trends and implement corrective actions.
• Excellent communication skills with the ability to explain warranty decisions processes and costs to customers vendors and internal stakeholders.
• Strong technical aptitude and ability to understand service repair and warranty-related issues.
• Experience with service management CRM or warranty tracking systems( Spiceworks Salesforce)
• High School Diploma or GED required

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INDMISC

At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays Bereavement and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health vision dental life and disability insurance and 401(k) with company match. Our time off benefits include Paid Time Off (PTO) paid holidays bereavement and jury addition we offer paid pregnancy and parental leave and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter provided the information is accurate and truthful. However applicants should not use AI tools to:

• Answer interview questions on their behalf or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications skills or experience

• Create false or misleading representations of identity (e.g. deepfakes or altered images/videos)

Your application whether an AI tool is used or not should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are a person with a disability needing assistance with the application process please contact

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.