Commercial Strategy & Operations Intern (Spring 2027)

Zipline is the worlds largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food medicine and essential goods anytime anywhere. We design build and operate the worlds largest autonomous logistics system delivering critical supplies quickly and reliably. Today Zipline operates on four continents makes a delivery somewhere in the world every 30 seconds and has completed millions of deliveries to date including blood vaccines medical supplies food and retail products.

Our customers include the worlds largest and most prominent healthcare systems governments retailers restaurants and global businesses who rely on us to save lives reduce emissions increase economic opportunity and provide delivery from point A to point B as fast as possible. The drone is only 15% of what weve built to enable seamless reliable global operations.

Our system strengthens supply chains reduces congestion and gives people time back. With more than 140 million commercial autonomous miles safely flown Zipline is redefining access to healthcare consumer products and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct meaningful impact on peoples lives and by scaling the future of logistics. We are seeking people who sculpt from first principles enjoy facing adversity and can do the impossible at record breaking speeds.

Every Zipline market grows differently. Customer behavior commercial priorities competitionpartnerships and local opportunities vary from city to city. Were looking for a Commercial Strategy & Operations Intern to help turn those local realities into clear priorities better decisions and measurable market growth.

Youll support the team responsible for understanding how your market is performing andwhere we can improve. Youll work with data build analyses and reporting contribute to planning and help make sure cross-functional teams are aligned on the work that matters most. Success means helping the organization move faster operate more effectively and identify opportunities to improve customer merchant and market performance.

Youll partner closely with Commercial Operations Marketing Analytics Community Engagement and other teams across the organization. Youll learn how a fast-growing marketplace business works while gaining hands-on experience solving ambiguous problems and translating insights into action.

What Youll Do

• Support weekly and monthly business reviews by pulling data analyzing performance and turning findings into clear takeaways and actions.
• Build and maintain reporting on key customer merchant commercial and ops metrics.
• Analyze customer behavior merchant performance market trends and operational data to identify opportunities and risks.
• Help develop business cases forecasts and recommendations for growth and operational initiatives.
• Partner with cross-functional teams to coordinate priorities document decisions track action items and follow up on execution.
• Improve processes templates and operating rhythms that help teams plan and execute more effectively.
• Research competitors local market dynamics and emerging opportunities to inform commercial strategy.
• Prepare concise presentations and ad hoc analyses for leadership and partner teams.
• Own a defined commercial strategy or operations project from problem framing and analysis through recommendation and implementation support.

• Must have completed the second year of a bachelors degree in business economics finance data analytics engineering marketing or a related field. Masters are also eligible.
• Strong analytical and problem-solving skills with the ability to break down complex questions and communicate the answer clearly
• Proficiency with Excel or Google Sheets; experience with SQL dashboards or other data tools is a plus.
• Strong attention to detail and the ability to organize multiple projects deadlines and stakeholders.
• Clear written and verbal communication skills with comfort presenting findings and recommendations.
• Curiosity about how businesses grow and how strong operating practices turn strategy into results.
• A proactive collaborative approach and willingness to take ownership in a fast-moving environment.
• Prior internship campus leadership project or work experience involving analysis operations strategy or cross-functional collaboration is a plus.
• Must be able to work onsite and travel frequently throughout Austin Texas San Antonio Texas Houston Texas or Phoenix Arizona. Requires transportation (not company provided) and the ability to independently travel to operational sites events communities and partner locations as needed.

This internship is a full-time position in-person at our Dallas Texas Austin Texas Los Angeles California OR Phoenix Arizona office. We will host our Spring 2027 interns from (January 2027 - April 2027).Zipline is unable to sponsor work visas for applicants to this position.

The hourly rate for this internship is $30 per hour. Additional benefits may include relocation support a housing stipend overtime pay paid sick time and other benefits where applicable and subject to local requirements.

Candidates are limited tothree (3) applications within a 30-day period.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws or our own sensibilities.

Zipline is also committed to providing reasonable accommodations to individuals with disabilities. Please let your point of contact at Zipline know if you require any accommodations throughout your interview process.

For government reporting purposes we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline s Equal Employment Opportunity policy we do not discriminate on the basis of any protected group status under any applicable law.