Commercial Service Dispatcher

Position Type: Full-Time W2

Qualified Maintenance & Construction (QMC) LLC is seeking an experienced sharp and high-energy Commercial Service Dispatcher to manage daily field operations from our McQueeney office.

In this role you will act as the operational nerve center for our commercial service technicians. You will manage incoming work orders schedule multi-trade technicians interface directly with national client portals and make fast cost-effective routing and scheduling decisions in real time. If you thrive in a fast-paced environment possess exceptional multitasking abilities and stay calm and focused under pressure we want to hear from you.

Training Period

• Schedule: Monday Friday 8:00 AM 5:00 PM

• Duration: Initial 2 to 4 weeks

• Experience: Minimum of 3 years of dedicated experience as a commercial service dispatcher (commercial facilities maintenance commercial plumbing or commercial electrical).

• Software & Systems:

  • Hands-on proficiency with ServiceTitan is strongly preferred.

  • Experience navigating and managing third-party customer portals (e.g. ServiceChannel Salesforce Corrigo EcoTrak etc.) is strongly preferred.

• Trade Knowledge: Working familiarity with plumbing handyman and electrical trades to appropriately match job scopes urgency and technical skill sets with the right field technicians.

• Operational Decision-Making: Proven ability to make smart independent dispatch decisions based on operational efficiency travel logistics and company cost-effectiveness.

• Work Style: Self-sufficient highly organized and able to think quickly and perform accurately under pressure.

• Work Arrangement: Must be able to reliably work on-site at our McQueeney TX office Monday through Friday from 7:00 AM to 4:00 PM.

• Strategic Dispatching: Schedule and dispatch service technicians across multiple trades using ServiceTitan optimizing routes based on priority location cost-effectiveness and technician skill level.

• Client Portal Management: Open update track and close out work orders within customer-specific portals (ServiceChannel Salesforce Corrigo EcoTrak) ensuring accurate status updates notes and compliance with client SLAs.

• Real-Time Schedule Management: Actively monitor active jobs and drive times throughout the day; quickly adjust schedules to accommodate emergency calls scope changes or jobs running long.

• Communication Hub & Customer Relations: Serve as the direct communication bridge connecting commercial customers field technicians and internal management with clear professional updates and realistic ETAs.

• Multi-Trade Triage: Review incoming work requests across plumbing electrical and general maintenance scopes to determine required parts time allocations and proper labor assignments.

• Operational Reporting: Track open calls pending work orders first-time fix rates and daily technician utilization to support weekly operational goals and billing accuracy.

• Competitive Pay: Weekly pay schedule with steady year-round commercial operations.

• Comprehensive Benefits: Medical dental and vision insurance options.

• Paid Time Off: Accruable PTO and paid company holidays.

• Work Environment: Professional collaborative team-oriented in-office atmosphere.

• Career Growth: Opportunities to take on greater operational responsibility within an established expanding commercial maintenance provider.