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Commercial Service Coordinator

Bone Dry Roofing

Job Location:

Indianapolis, IN - USA

Hourly Salary: $ 20 - 22

Posted: 21 August 2026 (12 days ago)

Application Deadline: 22 November 2026

Vacancies: 1 Vacancy

Job Summary

About Bone Dry Roofing:

Bone Dry Roofing is a trusted leader in the roofing gutter and masonry repair and replacement industry. With a commitment to excellence and a passion for providing top-notch service we have been serving our customers since 1989. Our team of experts takes pride in ensuring homes are safe secure and comfortable. We are now seeking a motivated Commercial Service Coordinator to join our growing family.

Benefits & Compensation:

Compensation of $20 to $22/hour range commensurate with experience and eligible for bonus incentive
Medical Dental and Vision Insurance plans available to full-time employees
Company Paid Life & Short-Term Disability Insurance
401K Plan with Company Match
PTO Vacation & Paid holidays
Weekly Pay
Opportunities for career advancement and skill development
Free access to on-site gym and shower

Job Overview:

The Commercial Service Coordinator is responsible for customer communications to our commercial repair and residential low-slope customers. This is a key role to ensure customers are up to date on where their project stands and were meeting expectations on time frames and invoicing. This role is ideal for an organized communicator with a passion for developing relationships improving processes and delivering exceptional customer service.

Responsibilities:

Manage intake of service requests from service customers
Develop and maintain positive relationships with customers
Coordinate schedules with Service Managers to ensure projects are being scheduled promptly
Communicate scheduling updates proactively to customers throughout the project lifecycle
Identify and develop process improvements as we look to grow our service division nationally
Assist in the invoicing process in Jobba and Acumatica
Manage accounts receivable (AR) for our service and residential low-slope customers
Participate in quarterly service review meetings with our service clients
Coordinate with internal departments to support smooth roofing service operations

Requirements:

12 years of customer service experience preferred
High School diploma or GED required
Valid drivers license required
Must pass background check and pre-employment drug screen
Strong communication skills and proven ability to build client relationships effectively
Ability to multi-task and prioritize tasks in a fast-paced environment
Willingness to work long hours during the busy season
Strong organizational skills with experience or ability to learn industry software (Jobba and Acumatica)

Work Environment:

This position primarily involves working in an office environment with frequent digital and phone communication. Must be able to manage multiple administrative priorities simultaneously.

Driving:

Must possess a valid drivers license and maintain an acceptable driving record that meets company and insurance requirements.

Why Join Bone Dry Roofing:

A chance to make a measurable impact at a nationally growing family-owned company.
Collaborative and supportive team environment.
Competitive compensation benefits and professional growth opportunities.

At Bone DryWe build more than roofs. We build careers! Whether you begin in production as an apprentice or technician or in administration customer service or sales you will be provided great training and development leading to career advancement opportunities. Apply and start on your career path today.

To apply complete our quick 3-minute application. Our team will review your application within 24-48 hours.

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Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity pregnancy childbirth or related medical conditions national origin sex age disability or handicap genetic information citizenship status service member status or any other characteristic protected by federal state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment hiring placement promotion transfer employment advertising or solicitations compensation layoff or termination of employment. If you require assistance in the application process you are welcome to contact emailprotected and a representative will be in touch.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

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