Commercial HVAC Service Technician IV

Welcome!

What Do We Offer You as an Engineering Excellence Employee
Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs including:

• Competitive Pay with incentive opportunities

• Paid Time Off and Company Holiday Pay

• Medical Dental and Vision Insurance programs

• 401(k) Retirement Savings Plan with company matching contributions

• Life Insurance and disability insurance options

• Supplemental benefit programs

• World Class Training opportunities through our Experts University

• Career Development opportunities

Key Responsibilities:

• Trains other technicians performs service work on more difficult situations and assists the Field Supervisor or General Manager on work audits site supervision and work planning.

• Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls

• Analyzes diagnoses and resolves customer problems in a courteous professional timely and accurate manner

• Diagnoses and performs services on heating air conditioning ventilation and refrigeration equipment as well as accessories in an accurate and timely manner

• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

• Completes routine maintenance and equipment cleaning as needed or required

• Responsible for delivery and removal of parts and equipment needed to complete service work

• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat timely complete and accurate manner.

• Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability

• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

• Promotes products and services to the customer.

• Ensures company property vehicles and tools are being used maintained and properly accounted for

• Represents the company professionally honestly and ethically in all business matters and activities

• Follows standard procedures and processes ensures that the company vehicle is properly stocked returns defective warranty parts to the branch and orders/replenishes vehicle stock as needed.

• May be responsible for completing material requisition forms and related administrative activities.

• Assists the Field Supervisor or management with site supervision planning and estimating

• Assists the Field Supervisor or management with completing quality audits on selected service calls to ensure superior performance quality and customer satisfaction

• Trains other service/maintenance/install technicians in technical skills and company procedures as assigned

• Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities:

• Reports any unsafe acts conditions and hazards to direct supervisor/manager immediately

• Reports any contravention of legislation or company policy procedure or program to direct supervisor/manager immediately

• Corrects substandard acts or conditions within area of control

• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)

• Never removes or renders ineffective safety guards devices or clothing prescribed to be in place or worn

• Complies with the general rules as prescribed by company program(s) procedure(s)

• Operates devises or equipment as prescribed by company program(s) or procedure(s)

• Participates in any safety initiatives teams or committees

• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately

• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents

• Does not perform any act that may endanger the safety or well-being of others

• Does not engage in any pranks contests or rough boisterous behavior

• Works in compliance with applicable legislative requirement

Requirements:

• Must possess all valid licensing or certification as required by federal state provincial or local governmental laws or regulations for the geographical work area

• EPA 608 Universal required

• OSHA safety certifications preferred

• Advanced skills in servicing commercial heating air conditioning and ventilation equipment as well as related accessories

• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment

• Proficient and able to operate all necessary tools and equipment to perform various service projects

• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical refrigerant and duct systems on commercial HVAC equipment

• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with little to no supervision

• Proficient and able to install a basic duct fitting

• Advanced skills in troubleshooting and repairing electronic air cleaners refrigeration systems gas fired equipment hot water systems steam boiler systems chill water systems computer room units humidifiers and related equipment with little to no supervision

• Ability to calculate heat gain and loss on commercial buildings using approved methods.

• Effective communication skills to communicate with customer and resolve customer issues complaints or concerns

• Effective and efficient time-management and organizational skills

• Valid drivers license with acceptable driving record

• Available to work flexible hours and on-call shifts as needed

• Ability to stand and walk and to climb ladders to access HVAC units. Ability to continually climb balance stoop kneel crouch and/or crawl.

• Ability to work in a variety of environmental conditions including but not limited to the following: hot cold outdoor indoor dry humid slippery surfaces heights and congested areas

• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

• Natural or corrected vision to see and focus for close distance peripheral vision with normal depth perception

• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Qualifications:

Minimum Experience: 5
Years Minimum Education: High School Diploma/GED

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Engineering Excellence.

Engineering Excellence is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email