Commercial Account Manager Major Accounts

Luxer Commercial Account Manager - Major Accounts:

At Luxer One were committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments placing lockers in Libraries for a convenient pickup or solving package management challenges for corporate offices we dedicate ourselves to finding the best solutions for our customers.

Key responsibilities include:
As a Commercial Account Manager - Major Accounts you will manage full-cycle account management motion - from prospecting through retention and this role you will work closely with existing customers to expand their Luxer One systems and collaborate across functions with Marketing Customer Success Operations Product and Finance.

• First point of contact for customers
  

• Support commercial accounts through their lifecycle
  

• Upsell new products services additional locations and replacements
  

• Work with existing customers to expand their Luxer One systems
  

• Proactively manage client relationships; ensure the Luxer system continues to meet their needs
  

• Ensure customers pay invoices on time; follow up on outstanding AR
  

• Ensure customers submit Purchase Orders for new locations
  

• Partner with clients on product improvements act as their voice internally
  

• Collaborate with Marketing on customer case studies as a sales enablement tool
  

• Serve as the technical master for each customers Luxer infrastructure
  

• Escalate technical or product issues; resolve directly when within scope
  

• Develop and maintain deep knowledge of the full Luxer One product suite
  

• Assist the Project Management team with onboarding and new customer locations
  

• Collaborate with CS Operations and Product to address customer inquiries
  

• Provide actionable customer feedback to Product Development
  

• Maintain accurate CRM records (Zoho) across all accounts and pipeline
  

• Must maintain deep technical knowledge of Luxer Ones hardware and software ecosystem
  

OUTCOMES

• Pipeline generated advanced and closed within assigned segment
  

• Revenue targets met or exceeded (new logos expansion)
  

• Client retention and satisfaction across portfolio
  

• Invoices paid and POs submitted on time
  

• Technical issues resolved quickly with minimal client disruption
  

• Clean up-to-date CRM records
  

KEY INTERACTIONS

• Internal: New Ventures Lead Customer Success Operations Product Marketing Finance
  

• External: Clients Leads and Prospects Property Managers Decision-Makers
  

KPIs

• NPS > 80
  

• Upsell / expansion revenue per account
  

• Accounts current on invoices (% on-time payment)
  

• PO submission rate for new locations
  

• CRM hygiene scorecard
  

• Response time on escalations
  

• 35 years account management or AE experience required (SaaS/hardware/tech preferred)
  
• Be Humble Hungry People Smart self-starter who stays focused on the customer
  
• Bachelors degree or equivalent experience
  
• Willingness to travel on a frequent basis (up to 25%)
  
• Demonstrate success in building strong direct relationships with customers
  
• Self-directed with a track record of succeeding in ambiguous situations
  
• Creative problem solving this is a program in its early phases; you will have to overcome unforeseen challenges.
  
• Must be able to appear in-person for work in the Charlotte NC area
  
  

• You will have a 401k with up to 4.5% matching untracked vacation and a hybrid work schedule.
  

• We promote education through tuition reimbursement.
  

• You will also have medical dental vision and life insurance programs as well as employee assistance programs.
  

• Youll have opportunities to advance.
  

• Were fans of helping our employees learn different aspects of the business be challenged with new tasks be mentored and grow.
  

• We promoted 42% of our employees last year!
  

Equal Employment Opportunity Statement

Luxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other legally protected status.