Commercial Account Manager

A path for every ambition.

At HUB we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us and equally for the people who make that possible every day.

Were creative thinkers and determined doers guided by values that show up in how we work together: with empathy adaptability accountability and a genuine commitment to one anothers success. We foster bold ideas celebrate curiosity and share what we know. Because when people grow the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms at their speed toward their future. We hold that same commitment to the people building careers here.

Whether youre starting out or leveling up youll find the resources to evolve the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

About Specialty Program Group:

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment deep carrier relationships creative thinking product development and broad distribution while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

A pioneer in insurance technology Insureon operates the largest online insurance marketplace for small businesses in the U.S. Our proprietary technology platform enables business owners to easily compare and purchase the insurance they need. We also license this platform to select industry participants who are looking to more eAectively service their own clients. We are integrated with every major U.S. carrier manage over $400M in premium annually and are licensed in all 50 states.

We place a high value on having fun at work personal and company integrity and teamwork and we believe our success is truly a team sport. We foster a service mentality inside and outside our company and our fast-paced team is driven by results and is energetic about servicing our clients.

We are looking for a Digital Account Manager to join our firm. The Account Manager will be responsible for the ongoing management of commercial clients retention of new and renewal clients and maintaining a partnership with carriers to support business development activities while upholding high service standards.

This position can be located anywhere in the US.

Essential Functions and Responsibilities;

Independently manages accounts on a day-to-day basis which includes coordinating all services answering all questions and resolving problems which may arise; maintains timeliness and completeness when interacting with clients

Negotiates and secures the most appropriate carrier coverage based upon client needs for new and renewal business and negotiating cost of those coverages; maintains ongoing relationships with carrier product managers.

Makes decisions regarding the resolution of all moderate and complex customer service problems: research and resolve coverage issues audit issues billing discrepancies in a timely manner.

Solely responsible for ensuring all the terms and conditions of the insurance policies written by the insurance company are properly prepared and provides all of the coverage that was presented to the insured.

Uses specific industry training and knowledge to determine the needs of the client and identify cross-selling opportunities; expands/rounds-out existing accounts by identifying potential gaps in coverage recommending and implementing proper coverage.

Research and maintains industry knowledge of developing trends regarding carrier underwriting appetite and pricing changes. Applies knowledge to negotiation of policies to provide best comprehensive coverage to clients.

Solely responsible for having an understanding of assigned accounts in order to give proper advice for changing situations which may require modifications to existing coverage.

Collaboration with the Associate Account Managers to ensure that basic Client Services tasks have been completed and all renewal documentation is complete. Other duties may be assigned to meet business needs.

Qualifications:

At least 5 years of Commercial Lines Account Management experience

Familiar with Customer Account Servicing

Demonstrated success in customer service skills

Demonstrates highest level technical and cognitive abilities to ensure accuracy precision and execute client requests on time

Ability to understand and manage complex accounts while working under tight timeframes

Ability to follow processes and procedures and help develop new processes and procedures to help the company become more eAicient

Must possess the ability to work independently applying education and professional experience to achieve outstanding results

Education/Experience:

High School Degree Required

4 Year Degree Preferred

Appropriate insurance agents license required

Computer Skills:

Word processing spreadsheets email software and other related programs. Comfortable working with 3rd Party or Agency management systems Various Web Applications Client or Insureon Agent portals and other related online applications.

Physical Demands or Requirements:

This role requires sitting at a workstation for extended periods of time while working in a dedicated oAice space in your home environment.

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $65000-$70000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits and eligible bonuses equity and commissions for some positions.

Notice: Insureon does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political a iliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other non-merit factor

What we offer you

We invest in your growth. HUB offers structured training licensing support and ongoing development opportunities designed to accelerate your career.

• Competitive pay with comprehensive health benefits retirement savings matching and company-paid life and disability plans
• Generous paid time off paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative high-performing culture with meaningful engagement community impact through HUB Gives and genuine room to grow your career
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The HUB difference

HUB International is one of North Americas largest insurance brokers delivering risk management insurance employee benefits retirement and wealth management solutions to businesses and individuals across the United States and Canada through locally led teams backed by national expertise giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by applicable federal state or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site complete an application or participate in any part of the hiring process please contact the Recruiting Team at This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process Applicant Notices: E-Verify Program for additional information.