Collision Estimator
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Job Summary
Were seeking a skilled Collision Estimator to join a high-performing customer-focused collision repair team. The ideal candidate is a detail-oriented professional with strong estimating communication and customer service skills who can accurately assess vehicle damage write estimates and coordinate repairs from drop-off to delivery.
Greet customers and review vehicle damage in person or via photos.
Create accurate and thorough estimates using CCC ONE (or other estimating software).
Communicate effectively with insurance adjusters customers and internal repair teams.
Maintain high standards of documentation repair order accuracy and customer satisfaction.
Track vehicle repair progress keeping customers updated throughout the repair process.
Collaborate with technicians and parts departments to ensure timely and accurate repair completion.
Review supplements and update repair plans as additional damage is discovered.
Ensure compliance with OEM repair procedures and I-CAR Gold Class standards.
2 years of experience as a Collision Estimator or in a related role (e.g. Service Advisor Adjuster).
Proficiency in CCC ONE Mitchell or Audatex estimating systems.
Strong understanding of collision repair processes and insurance DRP guidelines.
Excellent communication organization and follow-up skills.
Valid drivers license and clean driving record.
I-CAR or ASE certifications are a plus (preferred but not required).
Prior experience in a DRP (Direct Repair Program) environment.
Familiarity with OEM-certified repair programs (Tesla Honda ProFirst Ford BMW etc.).
Strong multitasking skills and ability to thrive in a fast-paced shop setting.
Competitive pay and performance-based bonuses
Health dental vision and 401(k) plan options
Paid time off and career advancement opportunities
Work with a team committed to quality safety and customer satisfaction
Required Skills:
Qualifications Minimum Qualifications High school diploma or equivalent. 3 years of customer service or related experience. Excellent communication and interpersonal skills. Valid drivers license with a clean driving record. Strong problem-solving and conflict-resolution abilities. Ability to work independently and as part of a team. Proficiency in Microsoft Office and relevant software. Preferred Qualifications Associates or Bachelors degree in a related field. Automotive industry experience. Body shop experience. Bilingual.
