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Collector (Spanish Speaking)
Job Location:
Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
8 September 2026 (6 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: (Collector (Spanish Speaking))
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills MI Kyyba has a global presence delivering high-quality resources and top-notch recruiting services enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value passion excellence empowerment and happiness creates a vibrant and productive atmosphere. We empower our employees with the resources incentives and flexibility that they need to support a healthy balanced and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description
Description: Job Overview:
The Mexico Collector is responsible for collecting payments and offering payment solutions on primarily early-stage delinquent accounts (130 days past due) to cure delinquency prevent roll-forward into late stage collections and support overall portfolio performance including net loss outcomes. Additionally the position manages inbound and outbound call volumes for Car/Van accounts ensuring a compliant customer-centric collections experience while driving disciplined execution of approved strategies and procedures. This role also collaborates closely with peers across Mexico and the United States to ensure a consistent and seamless customer experience.
Responsibilities:
Collects delinquent payments and secures payment commitments from customers through phone and written communications ensuring full compliance with regulatory requirements.
Negotiates appropriate payment solutions for customers unable to make immediate payments supporting effective resolution of delinquent accounts. Delivers a high standard of customer service to both external and internal stakeholders maintaining professional phone etiquette and ensuring timely and effective follow-up.
When contact is a challenge perform additional research to locate clients and collateral by obtaining phone numbers and address for delinquent customers through authorized means (including but not limited to the following actions):
- Customer file in ECM
- Calling customer references on file
- Updating customer demographic information
- In depth location of customers via internet resources
Adheres to established compliance controls strategies and procedures when managing accounts and customer interactions. Follows approved processes and guidelines identifies
potential risks or gaps during account handling and promptly escalates issues as needed. Monitors individual performance against key metrics such as cure rates roll rates productivity call quality and adherence ensuring alignment with operational targets and contributing to overall portfolio performance.
Offer feedback and recommendations on processes currently in place and training reference materials.
Qualifications:
2 years of Collections and/or Customer Service experience preferred
Ability to offer short and long term solutions to customer
Demonstrating a strong customer service mindset while ensuring efficient and professional support
Provide effective payment solutions to customers while supporting collection objectives.
Skillset:
Analytical skills
Microsoft Office
Problem solving skills
Customer service focused; driven & self-motivated; team player; Bilingual in English and Spanish with fluency in reading writing and speaking required.
Custom Fields:
Name: Release to Suppliers
Value: false
Location: (Fort Worth TX)
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications merit and business need.
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact Kyyba at
Rewards:
Medical dental vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills MI Kyyba has a global presence delivering high-quality resources and top-notch recruiting services enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value passion excellence empowerment and happiness creates a vibrant and productive atmosphere. We empower our employees with the resources incentives and flexibility that they need to support a healthy balanced and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description
Description: Job Overview:
The Mexico Collector is responsible for collecting payments and offering payment solutions on primarily early-stage delinquent accounts (130 days past due) to cure delinquency prevent roll-forward into late stage collections and support overall portfolio performance including net loss outcomes. Additionally the position manages inbound and outbound call volumes for Car/Van accounts ensuring a compliant customer-centric collections experience while driving disciplined execution of approved strategies and procedures. This role also collaborates closely with peers across Mexico and the United States to ensure a consistent and seamless customer experience.
Responsibilities:
Collects delinquent payments and secures payment commitments from customers through phone and written communications ensuring full compliance with regulatory requirements.
Negotiates appropriate payment solutions for customers unable to make immediate payments supporting effective resolution of delinquent accounts. Delivers a high standard of customer service to both external and internal stakeholders maintaining professional phone etiquette and ensuring timely and effective follow-up.
When contact is a challenge perform additional research to locate clients and collateral by obtaining phone numbers and address for delinquent customers through authorized means (including but not limited to the following actions):
- Customer file in ECM
- Calling customer references on file
- Updating customer demographic information
- In depth location of customers via internet resources
Adheres to established compliance controls strategies and procedures when managing accounts and customer interactions. Follows approved processes and guidelines identifies
potential risks or gaps during account handling and promptly escalates issues as needed. Monitors individual performance against key metrics such as cure rates roll rates productivity call quality and adherence ensuring alignment with operational targets and contributing to overall portfolio performance.
Offer feedback and recommendations on processes currently in place and training reference materials.
Qualifications:
2 years of Collections and/or Customer Service experience preferred
Ability to offer short and long term solutions to customer
Demonstrating a strong customer service mindset while ensuring efficient and professional support
Provide effective payment solutions to customers while supporting collection objectives.
Skillset:
Analytical skills
Microsoft Office
Problem solving skills
Customer service focused; driven & self-motivated; team player; Bilingual in English and Spanish with fluency in reading writing and speaking required.
Custom Fields:
Name: Release to Suppliers
Value: false
Location: (Fort Worth TX)
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications merit and business need.
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact Kyyba at
Rewards:
Medical dental vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crains Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan
