Collections Specialist

Manage the full collections cycle for outstanding client invoices prioritizing by aging and risk

Proactively contact clients via phone and email to secure timely payment and resolve outstanding balances

Monitor and maintain accurate accounts receivable aging reports; flag at-risk accounts early

Investigate and resolve billing discrepancies short-pays and disputes in partnership with Sales Ad Ops and Client Services

Reconcile customer accounts and apply payments accurately in the accounting system

Partner cross-functionally with Sales and Account Management on client payment terms credit holds and escalations

Prepare regular collections status reports and aging summaries for Finance leadership

Recommend accounts for write-off or collections agency referral when appropriate following BDG policy

Support month-end close activities related to AR including bad debt reserve analysis

Identify process improvements to reduce DSO (Days Sales Outstanding) and improve collections efficiency

25 years of experience in collections accounts receivable or credit and collections ideally in media advertising or a similarly fast-paced industry

Strong communication and negotiation skills comfortable having direct professional conversations with clients about payment

Solid understanding of AR processes aging methodology and basic accounting principles

Experience with accounting/ERP systems (e.g. NetSuite SAP Oracle or similar); NetSuite experience a plus

Proficiency in Excel/Google Sheets for tracking reporting and reconciliation

Highly organized with strong attention to detail and the ability to manage a high volume of accounts simultaneously

A problem-solver who can navigate disputes calmly and find win-win resolutions

Bachelors degree in Finance Accounting Business or a related field preferred (or equivalent experience)