Collections Specialist

DSV Global Transport and Logistics

At DSV our purpose is to keep customers supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air sea and road. Our vision is to create long-term sustainable growth and value for our customers employees shareholders and society.

Close to 150000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader our commitment to sustainable business practices is a central element of our overall business strategy.

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Location: USA - Iselin Wood Ave

Division:Air & Sea
Job Posting Title: Collections Specialist
Time Type: Full Time

Collections Specialist

DSV North America Accounts Receivable Department

DSV Air & Sea Inc. a global leader in transport and logistics is seeking a results-oriented Collections Specialist to join the Accounts Receivable team at our US Headquarters in Iselin NJ (MetroPark area).

This vital in-office position is responsible for managing a multi-million dollar portfolio ensuring timely payment of outstanding receivables and resolving complex payment issues to maintain DSVs strong liquidity and positive customer relationships.

Key Responsibilities

The specialist will execute proactive collection strategies and manage the full cycle of account resolution:

Portfolio Management: Manage collection requirements for a multi-million dollar portfolio of accounts.

Customer Communication: Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.

Issue Resolution: Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.

Financial Processing: Process credit card transactions refunds adjustments and prepare recommendations for write-offs.

Account Service: Provide ongoing customer service including data submission of invoices generating statements and handling special requests.

Reporting: Generate status reports detailing portfolio aging and payments.

Documentation: Prepare required documentation for placing accounts with third-party collections agents.

Team Support: Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

Minimum Qualifications

Experience: A minimum of two years experience in credit and collections.

Education: Bachelors or Associates degree or equivalent post-high school education/training.

Technical Proficiency: Demonstrated ability to use Microsoft applications specifically advanced Excel skills. SAP experience is a strong asset.

Professional Skills:

Strong oral and written communication skills.

Ability to handle multiple projects and prioritize tasks effectively.

Required to interact professionally with customers and internal departments at all times.

Ability to work both independently and collaboratively as part of a team.

Industry: Shipping experience is preferred but not required.

This is afull-time in-office role at our US Headquarters in Iselin NJ. Remote work is not available.

For this position the expected base pay range is $22.50 $30.50 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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