Collections Specialist

The Collections Specialist is responsible for managing the firms accounts receivable portfolio by partnering with attorneys clients and Finance personnel to facilitate the timely collections of outstanding receivables. This position serves as a trusted advisor to attorneys on collection strategies while maintaining positive client relationships and ensuring compliance with firm policies.

Duties and Responsibilities

• Manage an assigned portfolio of attorney and client accounts to reduce aged accounts receivable and improve collection performance.
• Partner with attorneys and practice group leaders to develop and execute effective collection strategies while preserving client relationships.
• Review and analyze aging reports to identify delinquent accounts collection trends and potential risks.
• Contact clients regarding outstanding invoices through professional written and verbal communications.
• Research and resolve billing discrepancies payment disputes unapplied cash and client inquiries in collaboration with Billing Specialists and attorneys.
• Document collection activities client communications payment commitments and account status in the firms financial management system.
• Monitor payment arrangements and follow-up to ensure commitments are fulfilled.
• Coordinate with Billing Accounts Receivable and Client Accounting teams to resolve issues that may delay payment.
• Prepare attorney collection reports aging summaries and portfolio analyses to support monthly review meetings.
• Recommend accounts for escalation payment plans write-offs or referral to outside collection agencies when appropriate.
• Support month-end and year-end accounts receivable reporting and collection initiatives.
• Ensure compliance with client billing guidelines engagement terms and firm collection policies.
• Identify opportunities to improve collection processes and enhance operational efficiency.
• Maintain strict confidentiality regarding client financial information and firm business matters.

Qualifications

• Associates or Bachelors degree in Accounting Finance Business Administration or related field or equivalent combination of education and experience.
• At least 3 years of collections or accounts receivable experience within a law firm.
• Experience with financial management systems such as Aderant Expert or similar accounting software.
• Experience managing high-volume collections portfolios and working directly with professionals or partners.
• Strong knowledge of legal billing practices accounts receivable and collection best practices.
• Excellent negotiation customer service and conflict-resolution skills.
• Advanced proficiency in Microsoft Office particularly Excel.
• Strong analytical skills with the ability to interpret aging reports and financial data.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.

This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer

Kahana Feld provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status

sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Job Type

Full-Time Non-Exempt

Supervisory Responsibilities

None

Work Location

Hybrid

Work Schedule

8:30am - 5:30pm Monday-Friday. Occasional weekends and holidays

Hourly Rate

$30.00 - $35.00

Physical Requirements

Primarily sedentary work. Exerting up to 40 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists hands and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances and/or drive a vehicle to deliver and pick up materials. Work can be performed with or without accommodations.

Travel

5 10% domestic travel by ground and or air dependent on firm needs