Collections Specialist

Overview

Jackson and Coker connects healthcare professionals with hospitals and clinics that need temporary support ensuring patients receive care when and where they need it most. Our work keeps communities healthy by filling critical staffing gaps across the country. Were a peoplefirst organization with a strong culture a supportive team environment and a mission that truly makes a difference. Whether youre new to healthcare or have years of experience youll find opportunities here to grow contribute and be part of meaningful work that impacts lives every day.

Jackson and Coker has been recognized by Staffing Industry Analysts as the #1 Best Staffing Firms to Work For nationwide Top Places to Work by the Atlanta JournalConstitution and Healthiest Employers. As part of Jackson Healthcare we have also been honored with Top Global Inspiring Workplaces Fortune 100 Best Companies to Work For PEOPLEs Companies That Care and Fortunes Best Workplaces in Health Care.

The Collections Specialist manages a portfolio of VMS and MSP accounts overseeing collections reconciliation payment resolution aging reduction and account analysis within a healthcare staffing environment. This role investigates payment issues resolves billing exceptions navigates multiple VMS platforms and collaborates with internal and external stakeholders to ensure timely payment and optimal financial outcomes.

What Youll Do:

• Manage an assigned portfolio of VMS and MSP accounts driving collection efforts reducing aging exposure and ensuring timely payment resolution

• Perform financial reconciliation and variance analysis between internal accounts receivable records and external VMS/MSP platforms

• Execute revenue operations administration activities including invoice submission support service record maintenance portal transaction management workflow monitoring and account maintenance across multiple VMS platforms

• Navigate multiple VMS and MSP platforms to monitor invoice approvals payment schedules submission status service records workflow activity and account updates

• Research and resolve complex payment delays invoice discrepancies billing exceptions approval issues rejected submissions and account disputes

• Analyze account aging payment trends portfolio performance and financial exposure to identify collection opportunities and mitigate risk

• Investigate root causes of invoice rejections approval delays documentation gaps workflow interruptions and operational issues impacting revenue collection

• Coordinate with Accounts Receivable Billing Operations Sales Service Coordination Credentialing MSP partners and client Accounts Payable departments to resolve payment discrepancies support issue escalation and accelerate the collection of outstanding receivables

• Prepare clear concise and actionable account summaries collection updates escalation communications and portfolio analyses for leadership and business partners

• Maintain accurate account documentation payment commitments escalation activity dispute tracking and portfolio visibility

• Prepare portfolio reporting aging analysis and account-level risk assessments for leadership review

Why Youll Love Working at Jackson and Coker:

• Industry Stability: Join a nationally respected leader in healthcare staffing with a strong reputation and long-term career potential.

• Comprehensive Training: Youll be set up for success with in-depth onboarding and continuous learning opportunities.

• Incredible Onsite Perks: Work at our state-of-the-art headquarters featuring a gym pool sauna restaurants Starbucks game room and more.

• Family-Friendly Benefits: Access free onsite healthcare for you and your family plus childcare and virtual learning support.

• Robust Benefits Package: Includes medical dental vision life insurance disability and a 401(k) with company match.

• Inclusive Culture: Thrive in a mission-driven diverse environment with associate-led networks and philanthropic initiatives.

Requirements:

• 5 years of experience in Accounts Receivable Collections Billing Revenue Cycle Accounting Operations Healthcare Staffing VMS MSP environments or related financial operations preferred

• Minimum 5 years of experience managing account portfolios performing financial reconciliations conducting account analysis and resolving payment-related issues preferred

• Minimum 3 years of experience working within client-facing portals workflow management systems or complex revenue operations environments preferred

• High School Diploma or equivalent required

• Associate degree in Accounting Finance Business Administration or a related field preferred or equivalent relevant work experience

• Demonstrated ability to manage priorities analyze account activity and work effectively within deadline-driven environments

• Demonstrated ability to communicate professionally and effectively through written verbal and virtual communication channels fostering productive relationships with clients vendors and internal stakeholders

Disclosures