Collections Coordinator
Job Location:
Lexington County, SC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Job Responsibilities
Who we are:
At the South Carolina Department of Revenue (SCDOR) we are funding a better state to live work and play. Offering excellent benefits hybrid work schedules tuition assistance and self-development opportunities we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDORs successby collecting 95% of South Carolinas general fund our team serves with purpose and impacts the success of our community.
Learn more about why you should join our team at are looking for teammates who are:
- Able to communicate effectively and professionally
- Organized detailed oriented and capable of independently prioritizing tasks
- Eager to use their interpersonal skills to develop and maintain relationships with employees customers and organizations
- Innovative with an eye for process improvement ideas
What you will do:
You will assist in leading the collection efforts of the district office to increase license and tax compliance.
Primary job duties include:- Under the supervisors leadership directing and coordinating the overall activities of the collection team
- Assisting in the assignment of cases and performing case reviews for Revenue Officers
- Managing assigned caseload for resolution and carrying out enforcement actions
- Assisting in preparing monthly status reports for coaching
- Assisting in the preparation of both individual and district dashboards
- Reviewing reports for trends and potential problems; recommending course of action; and assisting in forecasting section needs and direction
- Assisting in personnel related actions including time and leave requests discipline coaching and performance reviews
- Assisting in reviewing processes and proposing system enhancements or modifications with Power Users and Subject Matter Experts
- Partnering with other districts and sections to develop training and assisting in the training to maintain uniformity across all districts and to ensure streamlined processes
- Assisting in the Quality Assurance review process
- Coordinating leading and/or participating in special projects which can include external training presenting at conferences and conducting conferences with CPAs attorneys taxpayers and taxpayer representatives etc.
- Evaluating the Financial Institution Data Match Program and SCDOR Levy Program regularly. Seeking out leading and pursuing enforcement actions to promote tax compliance
- Requiring occasional non-regular working hours for special events/projects
Minimum and Additional Requirements- A bachelors degree and relevant program experience
- Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)
Additional Requirement:
- A valid drivers license
Academic degrees must be from an accredited institution of higher learning.
Preferred Qualifications- Tax related experience
- Collections experience
Additional Comments- EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age race color religion sex national origin disability and pregnancy childbirth or related medical conditions including but not limited to lactation.
- Training: Collection Coordinators will participate in an onboarding program to ensure they have the knowledge and skills to successfully perform their job.
- Hours: Flexible hours may be available from 7:00 a.m. 6:00 p.m. Monday Friday (37.5 hours per week).
- Telework schedule: This position may be eligible to work remotely up to two days per week after one year of employment with SCDOR.
- Retirement: This position falls under thePolice Officers Retirement System
Ready to apply
- Apply online and complete the application fully including all current and previous work history and education.
- You may submit a resume but it will not be considered as a substitute for completing the entire application.
- Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
- Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check which includes fingerprinting.
Required Experience:
IC
