COE Make Business Systems Analyst

Primary Function of Position

The Make Center of Excellence (COE) Staff Business Systems Analyst is an integral part of the Global Operations team accountable for architecting the future-state digitally enabled business processes that anchor Intuitives Manufacturing (Make) execution system and Industry 4.0 transformation. This role leads current-state assessment future-state process design and development of User Requirements Specifications (URS) that translate manufacturing business needs into the technical solution partnering closely with IT and execution teams and remaining engaged as an accountable partner through implementation and Go-Live. The ideal candidate brings deep knowledge of manufacturing process models (batch serialized high volume/low mix low volume/high mix) to translate operational realities into scalable standardized global processes and combines strength in process definition with the influence and change management skill to align manufacturing business end users functional stakeholders around a common future state.

Essential Job Duties

• Lead current-state assessment and future-state business process design for Manufacturing (Make) digital transformation initiatives applying knowledge of manufacturing process models (batch serialized high volume/low mix low volume/high mix) to ensure designs reflect real production environments
• Author and own User Requirements Specifications (URS) that translate future-state process design into clear testable requirements for the SAP S/4HANA and SAP ME technical solution anchoring solution selection configuration and validation.
• Facilitate design and blueprinting workshops with cross-functional stakeholders Finance Quality Engineering Planning Warehouse/Logistics and manufacturing site operations using a SCOR-based framework to align process decisions across dependent workstreams
• Engage directly with manufacturing business end users to understand current-state processes and pain points and translate those needs into standardized future-state designs.
• Lead global process standardization efforts resolving conflicting site-level requirements in favor of a scalable harmonized global design.
• Own and approve future-state process maps and URS content prior to handoff to the execution/build team escalating scope cost or design trade-offs to COE Make leadership when needed.
• Drive organizational change management and stakeholder influence efforts to build alignment and adoption of new standardized processes without formal authority over the teams involved.
• Advise IT and execution teams on enterprise and execution system configuration options against business requirements and validate solution designs and fit-gap analyses against the approved URS.
• Monitor industry trends (Industry 4.0 AI IoT) and manufacturing best practices to continually inform future-state design choices.
• Remain engaged as an accountable partner through implementation Go-Live and Hypercare partnering with the execution team to ensure delivered solutions match the intended design without owning hands-on system build or configuration.
• Land the initial pilot rollout and drive global solution adoption and process harmonization on subsequent rollouts
• Align future-state designs and URS to ISA-95 and Intuitives quality system support test-script and UAT traceability back to the URS and mentor junior business systems analysts and site process owners on future-state design and URS authoring.

Qualifications :

Required Skills and Experience

• Minimum 8 years of experience in business process definition architecture or business systems analysis within Manufacturing Engineering or Supply Chain including experience with large-scale ERP and/or MES business processes (e.g. SAP or similar enterprise platforms)
• Demonstrated strength in process definition and business process mapping (BPMN) with experience applying structured blueprinting frameworks such as SCOR and ISA-95 to manufacturing transformation initiatives.
• Experience authoring User Requirements Specifications (URS) that anchor solution design configuration and validation in a regulated manufacturing environment; working knowledge of leading ERP and MES platforms and their manufacturing execution modules (e.g. SAP S/4HANA SAP ME or equivalent systems) and process modeling tools such as Signavio.
• Deep knowledge of manufacturing process models and technologies (batch serialized high volume/low mix low volume/high mix) and the ability to translate them into scalable standardized future-state process designs
• Deep understanding of end-to-end business processes in a regulated industry preferably medical devices.
• Proven ability to lead and influence cross-functional teams Finance Quality Engineering Planning Warehouse/Logistics and manufacturing operations through complex multi-site process design and standardization efforts without formal authority.
• Strong stakeholder influence facilitation and organizational change management skills with demonstrated ability to align manufacturing business end users around standardized global processes.
• Strong analytical and problem-solving skills including gap analysis and root-cause analysis with a focus on data-driven decision-making.

Required Education and Training

• Bachelors degree in engineering science information technology business or related discipline.

Preferred Skills and Experience

• Experience with advanced technologies such as AI IoT and process/task mining in a manufacturing or supply chain context.
• Experience working for a global organization across multiple functions regions and manufacturing sites.
• Demonstrated application of Lean Six Sigma and continuous improvement methodologies with Lean Six Sigma certification a plus
• Formal training or certification in a change management methodology and ability to thrive in a fast-paced dynamic environment managing multiple concurrent initiatives.

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time