Club 1907 Attendant

The Club 1907 Concierge is responsible for delivering an elevated personalized and seamless experience for guests utilizing Club 1907. Serving as a trusted point of contact throughout the guest journey the Club 1907 Concierge combines refined concierge expertise personalized guest service and elevated food and beverage service to create memorable experiences that reflect the luxury standards of Fairmont New Orleans.

The Club 1907 Concierge will anticipate guest needs maintain detailed knowledge of guest preferences and hotel offerings coordinate with multiple departments and provide thoughtful recommendations and personalized assistance. This role requires exceptional communication skills discretion attention to detail and a genuine passion for creating meaningful guest experiences.

Guest Experience & Front Desk Operations

• Provide a warm personalized welcome and departure experience for all Club 1907 guests.
• Manage check-in and check-out processes efficiently and accurately following Fairmont service standards.
• Maintain detailed knowledge of guest preferences profiles and special requests to anticipate needs and elevate the guest experience.
• Facilitate pre-arrival planning and post-departure follow-ups to ensure a complete and personalized guest journey.
• Promote Club 1907 benefits and hotel amenities while identifying appropriate opportunities to enhance the guest experience through room upgrades packages dining and other experiences.
• Coordinate with Housekeeping and Lounge teams to ensure room readiness guest requests special arrangements and seamless service.
• Handle guest inquiries issues and service recovery with empathy discretion and solutions-focused communication.
• Respond promptly to guest calls messages and emails ensuring timely and professional follow-up.
• Maintain accurate guest records preferences requests and follow-up information.

• Concierge Services & VIP Expertise

• Serve as a knowledgeable and trusted resource for Club 1907 guests throughout their stay.
• Offer curated recommendations for dining recreation spa entertainment shopping cultural experiences and local attractions tailored to individual guest preferences.
• Make restaurant reservations book experiences and assist with transportation excursions entertainment and special requests.
• Arrange personalized amenities celebrations special occasions and VIP experiences in coordination with appropriate hotel departments.
• Maintain comprehensive knowledge of Fairmont New Orleans services amenities dining outlets events and offerings.
• Maintain up-to-date knowledge of New Orleans attractions restaurants entertainment culture and local experiences to provide thoughtful and authentic recommendations.
• Anticipate guest needs and proactively identify opportunities to exceed expectations.
• Build and maintain strong relationships with guests while recognizing returning guests and their preferences.
• Exercise the highest level of discretion when handling confidential guest information and VIP requests.

• Guest Communication & Coordination

• Collaborate with Food & Beverage Front Office Housekeeping Engineering Leisure and Recreation Sales Events and other departments to deliver a seamless guest experience.
• Communicate guest preferences requests and special arrangements accurately and effectively.
• Follow up with departments and vendors to ensure guest requests are completed within established service standards.
• Communicate changes special circumstances and VIP requirements to leadership and relevant departments.
• Monitor guest feedback take corrective action as needed and maintain accurate records to support continuous improvement.
• Handle service recovery situations professionally and escalate concerns to management when appropriate.

• Club 1907 Lounge & Food and Beverage Service

• Deliver refined food and beverage service while providing knowledgeable recommendations on Club 1907 selections.
• Demonstrate comprehensive knowledge of menu items beverage offerings wine selections and Club 1907 amenities.
• Assist with the setup presentation replenishment and breakdown of Club 1907 food and beverage offerings.
• Clear reset and maintain tables efficiently while maintaining poise professionalism and attention to detail.
• Monitor food and beverage presentation and availability throughout service periods.
• Maintain appropriate levels of china glassware silverware linens beverages and other service items.
• Ensure the Club 1907 Lounge and concierge areas are organized welcoming clean and reflective of Fairmonts luxury standards.
• Maintain a high level of cleanliness and organization throughout Club 1907.
• Follow all food safety sanitation health and safety standards.
• Communicate guest preferences and dietary requirements to the appropriate Food & Beverage team members.

• Operational Excellence & Standards

• Consistently uphold Fairmonts luxury service standards and brand expectations.
• Follow all established Club 1907 operating procedures and service standards.
• Follow all safety security emergency and loss-prevention procedures to protect guests colleagues and hotel assets.
• Maintain confidentiality of guest information hotel operations and proprietary information.
• Ensure all guest-facing areas are maintained to the highest standards of cleanliness organization and presentation.
• Assist with special events VIP arrivals group experiences and other hotel initiatives as directed.
• Maintain accurate records and complete required administrative tasks in a timely manner.
• Identify opportunities to improve processes and enhance the Club 1907 guest experience.
• Participate in training and development opportunities to continuously improve product knowledge and service expertise.
• Perform all other duties as assigned by management.

Qualifications :

What Will You Bring to This Role

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Experience

• Previous experience in luxury hotels resorts private clubs fine dining concierge services or another high-end guest service environment preferred.
• Experience in a guest-facing hospitality position with demonstrated success providing personalized service preferred.
• Previous Food & Beverage experience is strongly preferred.
• Experience working with VIP guests or in a luxury lounge environment is an asset.

Education

• High school diploma or equivalent required.
• Hospitality tourism business or related education is an asset.

Competencies Knowledge & Skills

• Exceptional verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Excellent attention to detail and organizational abilities.
• Ability to anticipate guest needs and provide personalized solutions.
• Strong knowledge of luxury hospitality service standards.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving and service recovery skills.
• Ability to maintain composure and professionalism under pressure.
• Proficiency with hotel systems and technology.
• Knowledge of New Orleans dining entertainment culture and attractions is highly desirable.
• Strong food and beverage knowledge including menu and wine selections is preferred.

Personal Attributes Culture & Values

• Demonstrates genuine warmth hospitality and a passion for creating memorable guest experiences.
• Maintains a polished professional and approachable demeanor.
• Demonstrates discretion and sound judgment when handling sensitive guest information.
• Consistently demonstrates integrity accountability and professionalism.
• Embraces teamwork and collaborates effectively with colleagues across the hotel.
• Demonstrates cultural awareness and appreciation for the unique character and spirit of New Orleans.
• Takes ownership of guest requests and follows through to completion.
• Demonstrates flexibility and adaptability in a dynamic pre-opening and hotel environment.
• Embodies Fairmonts commitment to genuine care personalized service and exceptional hospitality.

Additional Information :

What will you bring to this role

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered supported and recognized
• Drive top performance to achieve exceptional results

Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand team members enjoy a comprehensive benefits package designed to support their health well-being and financial future including:

• Medical Dental and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time