Cloud Support Engineer (AWSAzure)

Core Responsibilities:

• Design build and support cloud-based integration and data transmission solutions using AWS services and modern development practices.
• Provide intermediate-level Data Transmission Services (DTS) including the setup support monitoring and troubleshooting of external data transmissions for business clients. Configure new transmissions and modify existing ones using multiple protocols and file-handling mechanisms.
• Diagnose debug and resolve transmission issues and incidents ensuring timely restoration of service in line with established service level objectives. Escalate and review complex technical issues with Senior Engineers and Leadership as required.
• Develop and maintain automation tooling and services that enable secure and reliable data exchange with external partners.
• Implement solutions using infrastructure-as-code (IaC) and CI/CD pipelines to ensure repeatable scalable and well-governed deployments.
• Modernize legacy MFT and batch-based integrations toward API-driven event-based and serverless patterns where appropriate.
• Collaborate with internal application teams security networking business and external partners to design optimal integration architectures.
• Support production data transmission environments including participation in an oncall support rotation to maintain the availability and stability of critical transmission services and supporting platforms.
• Adhere to established DTS policies standards and operating procedures and contribute to the creation review and enhancement of documentation and runbooks where gaps are identified.
• Contribute to architectural discussions technical documentation and coding standards.
• Ensure solutions meet Vanguard security risk and compliance requirements including encryption authentication logging and monitoring.
• Actively participate in modernization initiatives and proof-of-concepts aligned to Vanguards Technology strategy.
• Participate in special projects and other initiatives and duties as assigned.

Experience Required:

• Experience modernizing legacy MFT or batch-based integrations to cloud-native architectures.
• Familiarity with Axway B2Bi Sterling Connect: Direct AWS Transfer Family or similar platforms in hybrid or cloud (AWS/Azure) platforms.
• Scripting knowledge (Python Shell or similar)
• Foundational understanding of ITIL Framework and familiarity with ServiceNow or similar platforms.
• Experience building or consuming REST APIs and event-driven integrations.
• Familiarity with DevOps practices CI/CD pipelines and automated testing.
• Experience working in regulated or security-sensitive environments (financial services a plus).
• Exposure to observability tools (logging tracing metrics) in cloud environments.
• Minimum of three years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience.

Other Requirements:

• Ability to commute to the office (Hybrid 3 days/week)
• Ability to work on-call rotational off hour coverage

Qualifications:

• Minimum of three years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience.

Special Factors

Sponsorship

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.