Cloud Solution Architecture Manager AI Business Solutions

With more than 45000 employees and partners worldwide the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsofts products and services ignited by our people and culture. We drive cross-company alignment and execution ensuring that we consistently exceed customers expectations in every interaction whether in-product digital or human-centered. CE&S is responsible for all up services across the company including consulting customer success and support across Microsofts portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

As a Cloud Solution Architect Manager - AI Business Solutions you will lead a team dedicated to helping customers realize the full value of their investments in Microsoft technologies. By leveraging your business and technical expertise you will coach and empower your team to drive outcomes through AI Business Solutions and Unified Support. This is a people management role with accountability for a portfolio of customers and aligned Microsoft business metrics.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Customer Engagement & Feedback

• Enhance customer engagement by improving account coverage ratios increasing technical capacity for Copilot and Agents and ensuring every customer interaction delivers value and drives usage.
• Ensure team delivers feedback insights success stories and strategic/technical input from customers with Engineering teams Product Offerings teams and/or internal communities.

Strategic Leadership

• Lead your team in driving the end-to-end Copilot & AI journey for customers across Chat M365 Copilot Copilot Studio D365 and Power Platform.
• Deliver cloud-based endpoint management and virtualization solutions. Ensure the health and growth of the D365 & Power Platform customer base.

Team Development

• Drive skill development and training through programs like Tech Boost Tech Excel and Tech Connect for technical skills. Drive business value and BDM engagement skilling coaching your team on how articulate the business value impact of transforming with AI.
• Foster a culture of continuous learning and development within your team that includes sharing experiences/learnings with the broader CSA community.

Resolve blockers with urgency

• Drive team to anticipate identify escalate and mitigate blockers to accelerate solution deployment and usage.

Operational Excellence

• Focus on operational excellence by aligning technical & business value paths to metrics ensuring accurate milestone creation and implementing rigorous execution to drive usage excellence across the portfolio.

Unified & VAS growth

• Ensure team delivers with excellence to give customers great Unified experience that helps realize the value they invest in.
• Coach the team to use all available engagement opportunities to create VAS or Unified opportunities that the STU will drive leading to Unified VAS growth.

Required Qualifications

Other Requirements

Citizenship & Citizenship Verification:This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically this position supports United States federal state and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement citizenship will be verified via a valid passport.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Preferred Qualifications

Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $130900 - $251900 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $165600 - $272300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

Manager