Cloud Operations Engineer

Atlantic BT helps clients realize their full potential through web-based solutions. We are a team of exceptional people who deliver custom digital solutions to enterprise and global businesses. We provide our employees with a rich creative and collaborative environment to further their skills interests and experience in all aspects of web and application development. Our employees have significant influence in shaping their careers with input as to the technologies they want to use types of responsibilities they want to take on and the level of ownership they wish to accept.

Atlantic BT is seeking a dedicated hardworking IT team member with strong Customer Support skills cloud operations experience and a solid work ethic to join our full-time staff. This role supports client hosting environments in AWS works the IT support and alert queues and helps move our remaining console-managed infrastructure into Terraform. Technologies utilized are AWS Terraform/OpenTofu Linux Microsoft Windows Apache NGINX IIS Load Balancing CloudFront/CDN WAF Redis MySQL MSSQL Varnish and DNS.

• Communicate effectively with clients and ABT team members to provide excellent support via phone email and tickets
• Work directly with ABT developers QA and project managers to unblock their work and explain infrastructure issues in plain language
• Design build and scale customer and application-specific hosting environments in AWS
• Build and maintain infrastructure as code using Terraform/OpenTofu and import existing console-managed resources into code
• Perform network administration tasks including VPC design subnetting routing security groups VPN and DNS
• Troubleshoot web application performance and security problems
• Triage and respond to monitoring alerts (CloudWatch NodePing) and lead incident response
• Coordinate and execute scheduled client deployments; diagnose CI/CD pipeline failures
• Perform supporting release tasks: database exports and snapshots cache invalidations certificate and secret updates DNS cutovers
• Perform security scans WAF policy tasks and mitigate problems or vulnerabilities
• Manage IAM SSO and credential rotation; provide least-privilege access paths
• Install/configure/upgrade servers and perform server administrative tasks
• Perform migrations of legacy web applications and software
• Script complex tasks and deployments using Bash PowerShell Python or Ansible
• Monitor and control cloud spend
• Provide after-hours support and respond to monitoring alerts on a rotating schedule
• Write documentation for team processes procedures infrastructure and deployments
• Contribute to and ensure AtlanticBT IT policies standards and procedures are consistently being achieved
• Represent AtlanticBT internally and externally as an expert IT resource
• Provide project architecture design input and project retro feedback

• 3 years of experience cloud hosting applications and related activities
  • Amazon Web Services in Production Environments
  • Linux
  • Microsoft Server
  • MS SQL Server
  • MySQL
• Hands-on Terraform or OpenTofu experience: writing modules managing state and importing existing resources
• Strong networking knowledge: subnetting routing DNS TLS load balancing firewall rules and VPN
• Comfortable operating legacy console-managed infrastructure while we transition to Terraform / OpenTofu
• Dependable and professional
• Positive self-motivated quick learner
• Excellent communication skills (both verbal and written)
• Ability to work well with teammates: collaborative patient and comfortable being interrupted
• Ability to work independently and with a team of peers
• Ability to recognize tasks that need to be completed and willing to take responsibility for them

Experience in any of the following is a plus:

• CI/CD automation especially Bitbucket Pipelines
• AWS WAF rule authoring and bot management
• SSO and identity federation (JumpCloud AWS IAM Identity Center)
• Observability tooling (Grafana CloudWatch dashboards synthetic monitoring)
• Compliance program support (SOC 2 Vanta)
• Containers and serverless (ECS Fargate Lambda)
• Microsoft Azure or Google Cloud
• Web application development knowledge and experience in one or more of
  • PHP
  • .Net
  • Python

Atlantic BT is an equal employment opportunity employer and does not discriminate against any person because of race color creed religion sex national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all company-sponsored activities and all employment actions such as promotions compensation benefits and termination of employment.