Cloud Operations Analyst II

Amerisure creates exceptional value for its partners policyholders and employees. As a property and casualty insurance company Amerisures promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses as well as the health and safety of every employee. With an A.M. Best A (Excellent) rating Amerisure serves mid-sized commercial enterprises focused in construction manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for a Cloud Operations Analyst II that can do a 3-day hybrid approach onsite in our Farmington Hills office. The ideal candidate will also possess the following skill set.

Summary Statement

The Cloud Operations Analyst II is responsible for operating and enhancing the performance availability and reliability of cloud and on-premises infrastructure. This individual consults on more complex observability scenarios streamlining server and batch operations and contributing to the efficient management of data center resources. Consults with cross-functional teams to identify opportunities for process improvements implement best practices and support critical business operations.

Essential Tasks/Major Duties

• Develop implement and maintain observability tools to monitor cloud and on-premises systems.
• Create dashboards alerts and reports to track system health performance and availability.
• Proactively leverage observability tools and identify opportunities.
• Analyze metrics and logs to identify trends prevent potential issues and optimize system performance.
• Collaborate with FinOps teams to monitor resource utilization and ensure cost-effective operations across cloud environments.
• Support the lifecycle of cloud and on-premises servers including provisioning patching configuration and decommissioning.
• Troubleshoot and resolve server-related issues ensuring minimal downtime. Implement and enforce server security policies and compliance requirements.
• Schedule monitor and manage batch processes to ensure timely execution of critical tasks.
• Identify and resolve batch failures or delays coordinating with relevant teams to ensure smooth operations.
• Optimize batch jobs for improved performance and resource utilization.
• Manage on-site and remote data center operations ensuring proper functioning of hardware power cooling and network infrastructure.
• Coordinate with vendors and service providers for hardware maintenance replacements and upgrades.
• Maintain accurate inventory of data center assets and ensure compliance with organizational standards.
• Participate in on-call rotations to address system incidents and outages promptly.
• Conduct root cause analysis and implement solutions to prevent recurrence of issues. Document and communicate incident resolution processes to relevant stakeholders.
• Work closely with cross-functional teams including DevOps Networking and Application Development to implement and maintain system integrations.
• Maintain and create comprehensive documentation for configurations processes and incident resolutions.
• Provide training and support to team members and other departments.

Knowledge Skills & Abilities

• Bachelors degree in computer science Information Technology or a related field or equivalent experience.
• 3 years of experience working with monitoring and observability tools (e.g. Datadog PagerDuty).
• Certified Datadog Fundamentals or equivalent experience required.
• Certified PagerDuty Administrator or equivalent experience required.
• 3 years of experience in cloud operations or server management roles.
• Certified AWS SysOps Administrator or equivalent experience required.
• 3 years of progressive server administration experience (Windows Linux).
• 3 years of experience in designing implementing and managing IT workload automation solutions to optimize scheduling orchestration and execution of enterprise workflows across on-prem and cloud environments.
• Experience leveraging artificial intelligence to drive innovation and solve complex problems. Demonstrated ability to utilize AI-driven solutions that optimize processes enhance decision-making or create transformative business outcomes.
• 3 years working with cloud platforms (AWS Azure OCI).
• Certified AWS Cloud Practitioner or equivalent experience required.
• Strong experience with data center infrastructure and knowledge of best practices.
• Proficiency in scripting and automation tools (Python Bash PowerShell).
• Strong understanding of networking and identity management in cloud environments.
• Working knowledge of security best practices and compliance standards.
• Working knowledge of agile methodologies.
• Excellent troubleshooting problem-solving and communication skills.

#LI-BR1

Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that in part is provided through a competitive total rewards package. This package includes competitive base pay performance-based incentive pay comprehensive health and welfare benefits a 401(k) savings plan with profit sharing and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazines Best Places to Work in Insurance we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race color religion sex (to include sexual orientation and gender identity) national origin age disability genetic information veteran status or any other protected characteristic under applicable federal state or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination participates in an investigation or opposes unlawful practices. Any improper interference with an employees ability to perform their job duties may result in disciplinary action up to and including termination.