Cloud Citrix Analyst

Role/Title: Cloud Citrix Analyst

Location: Hybrid 4 days onsite in Irving TX or Boca Raton FL Rochester NY or Knoxville TN

Duties and Responsibilities:

• Provide operational support for Citrix DaaS/CVAD and virtual desktop/application environments across on prem and Google Cloud platforms.
• Support on prem infrastructure including VMware ESXi/vCenter environments that underpin Citrix and application workloads.
• Support hyperconverged infrastructure (HCI) platforms assisting with capacity planning performance troubleshooting and lifecycle activities.
• Support cloud native compute platforms including Google Compute Engine (GCE) for Citrix hosted and supporting workloads.
• Administer and support Citrix components including Delivery Controllers StoreFront Citrix Cloud Connectors Provisioning Services (PVS) Machine Creation Services (MCS) and Workspace.
• Support NetScaler/ADC and gateway components for secure access load balancing and traffic management.
• Monitor system health performance and availability; respond to incidents and service requests following established procedures.
• Perform root cause analysis and participate in incident problem and change management processes using ServiceNow.
• Collaborate with network identity security storage and application teams to resolve cross platform issues.
• Maintain operational documentation runbooks diagrams and configuration standards.
• Participate in scheduled after hours and on call rotation providing support for business critical infrastructure services.
• Support maintenance activities upgrades patching DR testing and planned change events.
• Perform other duties as assigned.

Skills and Competencies:

• Hands on experience supporting Citrix Virtual Apps and Desktops in enterprise environments.
• Working knowledge of hybrid infrastructure operations across cloud and on prem platforms.
• Experience supporting VMware virtualization (vCenter / ESXi) in production environments.
• Familiarity with hyperconverged infrastructure (HCI) platforms and operational concepts.
• Experience supporting Google Cloud workloads including GCE networking and monitoring.
• Strong troubleshooting skills across Citrix compute network identity and storage layers.
• Knowledge of ITIL based operational practices (incident change and problem management).
• Strong documentation communication and collaboration skills.
• Ability to support high availability business critical systems in an operational environment.

Minimum Qualifications:

• Bachelors degree in Information Technology or related field or equivalent practical experience.
• Experience supporting Citrix environments and hybrid infrastructure platforms.
• Experience supporting Windows Server and Active Directory integrated environments.

Preferred Qualifications:

• VMware Citrix or cloud platform certifications.
• Experience supporting HCI platforms in enterprise environments.
• Experience operating production workloads in Google Cloud.
• Exposure to automation scripting or infrastructure as code tools.