ClinicPractice Assistant, Neurosurgery and Spine
Job Location:
Peabody, MA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Are you a highly organized customer-service focused professional who enjoys being at the center of a busy healthcare practice Our Neurology and Spine team is seeking a Clinic/Practice Assistant to help create a smooth welcoming and efficient experience for patients from the moment they arrive through the completion of their this role youll serve as an important point of contact for patients providers and care team membershelping keep daily operations running seamlessly.Location: 4 Centennial Drive Peabody MA
Schedule: 40 hours per week Monday through Friday during practice hours of 8:30 a.m. to 5:00 p.m. Hours are flexible.
What Youll Do
Welcome and assist patients helping create a positive and professional experience.
Schedule patient appointments maintain appointment records and support check-in and check-out processes.
Answer phone calls assist with routine inquiries take messages and help route questions appropriately.
Support patient documentation by filing materials printing schedules scanning documents and helping maintain accurate records.
Assist with patient billing forms co-payments when needed and other front-desk responsibilities.
Help coordinate information such as medical records laboratory test results prior authorizations prescription refill messages provider questions and test result inquiries.
Use scheduling registration and billing systems and serve as a resource to others as needed.
Support more advanced administrative functions such as surgical scheduling schedule changes or template blocking based on department needs and competency level.
Qualifications
- High school diploma or equivalent required.
- 23 years of office experience required.
- Strong customer service skills and the ability to communicate clearly with patients providers and team members.
- Proficiency with Microsoft Office and general office procedures including filing scanning printing copying and faxing.
- Ability to manage phone calls take accurate messages and help resolve routine questions appropriately.
- Excellent organization time management and multitasking skills.
- Certified Medical Administrative Assistant (CMAA) preferred.
- Experience in a community-based medical practice preferred.
- Epic experience preferred.
Additional Job Details (if applicable)
This is a great opportunity for someone who enjoys helping others staying organized and being part of a collaborative outpatient care team. If you thrive in a fast-paced environment and take pride in creating a positive patient experience wed love to hear from you.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/HourlyGrade
3EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Junior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
