ClinicPractice Assistant II Front Desk Coordinator

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling check-in and check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care
No

Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones assist callers with routine inquiries and schedule appointments.
-File materials in patient folders and print appointment schedules.
-Process patient billing forms and scan documents to patient medical records/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms records schedules memos etc. as directed.
-May be required to accept co-payments.
-Handles screens and/or takes messages related to prior authorizations
-provider questions prescription refills and test results.
-Acts as Super User for scheduling registration and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e. surgical scheduling schedule changes/blocking) at a more advanced competency level.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree
No

Experience
Office experience 2-3 years required

Knowledge Skills and Abilities
- Proficiency with all Office Suite Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use the phone system manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents corresponding and communicating with others clearly and effectively (including composing/editing e-mails memos and letters) and taking complete and accurate messages.
- Managing ones own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.

• Answer all incoming phone calls in a polite and courteous manner.
• Triage all phone calls appropriately throughout the division and hospital.
• Page Physician Assistants with medical questions from patients in accordance with protocol.
• Schedule patients for outpatient clinic appointments both in person and over the telephone in as timely a fashion as possible and in accordance with the Attendings directions.
• Thoroughly create and schedule all coordinating chest x-rays and chest CT scans for the outpatient clinic appointments mentioned above also in as timely a fashion as possible and in accordance with the Attendings directions.
• Clearly communicate appointment/imaging information to patients both at time of booking as well as during confirmation calls
• Check-in patients including collecting from patient any medical records or updates to their demographics/care team and collecting any applicable copays.
• Check all patient insurance eligibility and work with Insurance Coordinator to obtain all necessary referrals/authorizations
• Maintain No-Show list and Unscheduled Radiology Orders list - make notes in Epic and/or send letters as necessary in regard to patient no-shows/cancellations.
• Contact patients on Bump list according to Bump list protocol making notes inEpic appointment messageand/or mailing letters as necessary according to said protocol.
• Work with Insurance Coordinator to request financially clear obtain and upload any outside Radiology scans for established patients.
• Check Front Desk voicemail throughout the day and follow up on all voicemails by 5pm.
• Prepare all temporary charts for established patients office visits prior to clinic. Assemble all charts for late add-ons and walk-ins. Disassemble charts after clinic and scan any medical records received and/or created during patients visit.
• Communicate with the clinic team including manager all patient precautions that the clinic needs to be aware of in regards to treatment.
• Fax/mail all medical requests to the requesting facility or Physician in accordance with HIPAA guidelines and regulations.
• All other duties as assigned by manager.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Onsite

15 Francis Street

40

Regular

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

2200 The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .