Clinical Service Representative II Certified Psychiatry

ST. LOUIS MO 63108 40

This position with the department of Psychiatry is responsible for providing clinical office support which includes greeting and registering patients scheduling appointments verifying insurance benefits and referrals collecting co-payments answering incoming patient phone calls and medication prior authorizations.

• Greets patients assisting with form completion; verifies accuracy of patients insurance and demographic information; provides HIPAA forms consent-to-treat forms and other necessary clinic forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients updating when necessary. Calls patients with appointment time reminder obtaining insurance information and referral forms.
• Schedules return patient appointments and patient testing.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending patient appointment reminders and/or Zoom links along with other related scheduling duties as needed.
• Answers incoming patient phones calls and directs them to appropriate personnel.
• Assists with Epic inbasket tasks including patient messages and refill requests to distribute them appropriately.
• Assists with incoming faxes and shared email folders to distribute them appropriately.
• Submits prior authorization requests per office guidelines.
• Cross coverage of other office staff as needed.
• Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions:

• Normal office environment.
• Exposure to blood-borne pathogens.
• Requires protective devices.
• Direct patient care setting.
• This position is in person therefore commitment to attendance is critical and necessary.

Physical Effort:

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending crouching stooping.
• Occasional lifting (25 lbs. or less).

Equipment:

• Office equipment.
• Clinical/diagnostic equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

The list below may include all acceptable certifications professional licenses and issuers. More than one credential certification or professional license may be required depending on the role.

Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA) Basic Life Support - American Heart Association Basic Life Support - American Red Cross Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA) Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) Registered Medical Assistant (RMA) - American Medical Technologists (AMT)

Work Experience:

Medical Office Setting (2 Years)

Skills:

Not Applicable

Drivers License:

A drivers license is not required for this position.

Required Qualifications:

• Basic Life Support certification (Online BLS certifications those without a skills assessment component are not sufficient to meet the BLS requirements).

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Communication Computer Literacy Epic Systems HIPAA Compliance HIPAA Policies Insurance Interactive Communication Medical Terminology Physician Communications Punctuality Scheduling Telephone Communications Timeliness

C06-H

$17.89 - $26.35 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including ones qualifications and performance equity with others in the department market rates for positions within the same grade and department budget.

For frequently asked questions about the application process please refer to our External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation please emailor call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and as applicable for the position other background checks drug screen an employment and education or licensure/certification verification physical examination certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Personal

• Up to 22 days of vacation 10 recognized holidays and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges annual health screenings mental health resources mindfulness programs and courses employee assistance program (EAP) financial resources access to dietitians and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care Weve got you covered.

• WashU covers the cost of tuition for you and your family including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies detailed benefits and eligibility please visit: StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the Universitys policy to provide equal opportunity and access to persons in all job titles without regard to race ethnicity color national origin citizenship (where prohibited by federal law) age religion sex sexual orientation gender identity or expression disability protected veteran status or genetic information.