Clinical Performance Coach

ROMTechis a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-upof our orthopedic business. We are nowleveragingour core technology infrastructure and first mover position to enter cardiology followed by other adjacent markets. Having created this new lane we have a unique opportunity to serve as the global leader in the business technology and science of recovery and to bring life-changing help to many millions of people.

Summary

The Clinical Performance Manager leads clinical performance across Physical Therapy (PT) and CRS teams driving patient adherence clinician productivity documentation quality utilization and revenue optimization. This role bridges clinical operations and financial performance through KPI management structured coaching and process improvement initiatives. The position is responsible for ensuring care is delivered effectively documented accurately and aligned with measurable patient outcomes and revenue goals.

Key Responsibilities

Essential Duties

Performance Ownership (KPIDriven)

• Own and activelymonitorclinical performance KPIs including patient adherence rate time to first patient contact session completion documentation completion clinicianutilization and billing capture accuracy.

• Identifyunderperformance at the individual clinician team and process/system levels.

Root Cause Analysis and Execution

• Diagnose performance gaps across skill will process and system factors.

• Translate findings into actionable coaching plans workflow corrections and crossfunctional escalations to Operations Technology and Revenue Cycle Management (RCM).

Coaching and Quality Execution

• Conduct structured 1:1 coaching sessions including weekly coaching for underperforming clinicians.

• Perform live or recorded call and session reviews.

• Execute daily and weekly documentation audits to ensure accuracy timeliness and billing alignment.

• Standardize what good looks like across first patient contact session delivery and followup cadence.

Patient Experience and Engagement

• Ensure first patient contact occurs within established SLAs.

• Prevent patient disengagement following device delivery.

• Prioritize highrisk patients including earlycycle and lowadherence patients.

• Drive patient confidence in device usage and reduce postdelivery dropoff.

Documentation and Revenue Integrity

• Enforce completion of all required clinical documentation including plans of care daily notes discharge notes and active monitoring documentation.

• Ensureaccuratesession documentation tied to billable encounters.

• Partner with RCM to reduce documentationrelated denials andmaintainencountertobilling linkage integrity.

Capacity and Utilization Management

• Monitor and rebalance patienttoclinician ratios board assignments and daily coveragerelativeto patient inflow.

• Identifyunderutilized clinicians overloaded clinicians and assignment inefficiencies.

Training and Competency Alignment

• Execute 30/60/90day competency validation and ongoing recertification.

• Close gaps in clinical workflows system usage and patient communication standards.

CrossFunctional Alignment

• Partner with RCM Operations Product/Technology and HRC to resolve systemic issuesimpactingcare delivery and performance.

• Escalate dashboard inaccuracies call failures and data integrity issuesimpactingclinical and revenue outcomes.

Other Functions

• Prepare and deliver executivelevel performance summaries.

• Support continuous improvement initiatives related to clinical operations and performance management.

Performs other related duties as assigned to support operational and business needs.

Required

• Ability to own and drive KPIbased clinical performance
• Strong coaching accountability and performance management skills
• Expertise in documentation standards and revenueimpacting workflows
• Operational mindset with ability to diagnose Skill / Will / Process / System gaps
• Proficiency working within EMR CRM and performance dashboards

Preferred

• Experience with clinician guided athome rehab or remote therapeutic monitoring workflows
• Exposure to denial management and revenue cycle collaboration

Required

• 3 years of handson clinical care delivery
• Demonstrated experience coaching or supervising clinicians with measurable KPI outcomes
• Prior accountability for adherence utilization documentation or billing performance

Preferred

• Experience supporting highvolume patient inflow across clinical teams
• Experience partnering crossfunctionally with Ops RCM and Technology

Preferred

• Degree or equivalent training in a clinical discipline

Preferred

• Active or prior clinical licensure as PT OTA RN or Cardiac Rehab Specialist (CRS / ACSMCES)

Physical Demands and Working Conditions

The following describes the physical demands and work environment characteristics required to perform the essential functions of this position. These requirements are representative of those an employee may encounter while performing thejoband are not intended to be an exhaustive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

• Ability to sit at a computer terminal for an extended period.

• Moderate noise (i.e. phone calls online meetings computer audio)

• While performing the duties of thisjob the employee may be regularly required to stand sit talk hear reach stoop kneel and use hands and fingers to operate a computer telephone and keyboard.

• Specific vision abilities required by thisjobinclude close vision requirements due to computer work.

• Regular predictable attendance is required.

• Must be able to communicate clearly and professionally in both verbal and written formats.

• Must be able to engage in active listening and express ideas effectively in person by phone and via virtual meetings.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of thisjob. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing.