Clinical Manager Family Programs

Clinical Manager -- Family Programs

Upper Valley Haven seeks a compassionate skilled and collaborative leader to oversee our Family Shelter Supportive Housing and Childrens Programs. The Family Programs Manager provides operational and clinical leadership to ensure families experiencing homelessness receive high-quality trauma-informed services that promote stability safety and long-term success.

This position plays a critical role in supporting staff strengthening program effectiveness ensuring compliance with organizational and funder requirements and building partnerships that advance positive outcomes for children and families.

Compensation

Salary: $68000 to $78000. Benefits include Employer-funded health vision dental insurance disability and life insurance and 403b retirement matching.

What Youll Do

Program Leadership & Service Delivery

• Provide leadership and oversight for the daily operations of family housing and support programs.
• Foster a trauma-responsive strengths-based culture that promotes dignity respect and participant empowerment.
• Support program planning implementation evaluation and continuous improvement.
• Facilitate effective communication across staff programs and departments.
• Participate in an agency-wide on-call rotation.

Staff Leadership & Clinical Supervision

• Provide supervision coaching and professional development to program staff.
• Support recruitment hiring onboarding training scheduling and performance management activities.
• Build a collaborative accountable and mission-driven team culture.
• Offer guidance on complex participant situations and service planning.

Quality Assurance & Compliance

• Ensure compliance with organizational policies licensing standards grant requirements and best practices.
• Monitor documentation and recordkeeping to ensure accuracy quality and timeliness.
• Support program evaluation data collection reporting and outcome measurement.
• Identify opportunities to improve services and participant outcomes.

Safety & Risk Management

• Maintain a safe welcoming and trauma-informed environment for families children staff and volunteers.
• Support implementation of safety procedures emergency response protocols and risk management practices.
• Collaborate with staff and partners to address crises and promote participant well-being.

Financial Stewardship & Community Partnerships

• Assist with budget management and responsible use of program resources.
• Support grant reporting and program accountability requirements.
• Develop and maintain strong partnerships with community organizations service providers funders and other stakeholders.
• Represent Upper Valley Haven in community collaborations and initiatives.

What Were Looking For

Successful candidates will bring:

• Experience supervising and developing staff
• Strong understanding of trauma-informed strengths-based and participant-centered practices
• Knowledge of homelessness housing instability poverty behavioral health and community support systems
• Excellent communication relationship-building and conflict-resolution skills
• Ability to manage multiple priorities and respond effectively in a dynamic environment
• Experience with documentation compliance program evaluation and data-informed decision-making
• Sound judgment professionalism and the ability to navigate complex situations with compassion and accountability
• Commitment to diversity equity inclusion and belonging

Qualifications

Required

• Bachelors degree in Social Work Counseling Human Services Psychology Education Public Health or a related field or equivalent combination of education and experience.
• Experience in human services housing shelter family services or a related field.
• Experience supervising staff or leading teams.

Preferred

• Masters degree in a related field
• Clinical licensure or progress toward licensure
• Experience with homeless services supportive housing family services or nonprofit program management
• Experience with grant-funded programs and outcome reporting

Why Join Upper Valley Haven

At Upper Valley Haven we work every day to help people move out of homelessness and hunger toward greater stability and self-sufficiency. We value compassion collaboration accountability and continuous learning. Join a dedicated team making a meaningful difference in the lives of families in our community.

Upper Valley Haven is an Equal Opportunity Employer and encourages applications from candidates with diverse backgrounds and lived experiences.

Required Experience:

Senior Manager