Clinical Excellence Manager

Company Overview

Join us for an enriching journey with Outset a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team obsessed with progress in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis streamlining complexity and cost because patients deserve better now not some day.

At Outset were revolutionizing an industry and changing lives. Were impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings from the hospital to the clinic to the home the Tablo Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. Were giving providers time back to focus on patient care. And were giving patients the power to take control of their life and get back to enjoying the things they love.

This role is based in the Boston MA area and supports customers throughout New England.

Position Overview

The Clinical Excellence Manager provides tactical support to sales service clinical and marketing efforts with a focus on clinical application program and clinician education and product training for the Tablo Hemodialysis System and Outset Medical. The Clinical Excellence Manager is responsible for leading Outsets clinical partnership with customers in the assigned territory to drive excellence in customers insourced Tablo dialysis program across acute post-acute and home environments.

This role serves as the point person for customer engagement and supports the identification of opportunities for customer facility or regional expansion clinical education programs training needs and additional capital. The Clinical Excellence Manager will participate in various aspects of the sales process lead the assimilation and communication of all relevant Outset data relative to the customer experience through CBRs and conduct regular site visits with customer nurse leadership and partner in the identification of care quality and efficiency improvements.

Working directly with the Chief Nursing and Chief Medical Officers as well as other cross functional partners the Manager develops and executes regular customer business reviews (CBRs) for all assigned accounts to drive achievement of customer identified quality and program metrics to ensure excellence in customer success.

The Clinical Excellence Manager acts as an Outset representative and not as a clinician or practicing nurse and shall not represent themselves as such to customers or potential customers.

Essential Job Functions and Responsibilities

• Serves as the primary point of contact for assigned customers supporting ongoing engagement responsiveness to clinical needs and day-to-day program execution.
• Support the sales process across Outsets product offerings for both new and expansion opportunities through customer education implementation adoption use and customer success
• Employees in this role do not make decisions for customers or substitute customer clinical or operational decisions or responsibilities but may provide education Outset documentation Outset product related input implementation support and general best practice guidance through the following activities:
  • Clinical execution support for assigned customer accounts including program implementation go-lives training and post-implementation follow-up across acute post-acute and home environments.

• Deliverclinical application support andclinicianeducation related to the Tablo Hemodialysis System ensuring customers are equipped tooperatea safeeffective and compliant dialysis program with Tablo.
• Prepare for andparticipatein Clinical Business Reviews (CBRs) for assignedaccounts including gatheringrelevant clinical and operational data supportingdata presentation and engaging in performance conversationsaligning withsite strategic prioritieswith customer stakeholders.
• Conduct regular customer site visits to support program adoption reinforce clinical best practices andidentifyopportunities to improve care quality workflow efficiency and overall program performance.
• Actively engages with case managementand discharge planningto enhance patient flowand throughputasappropriate.
• Partner with Sales Service Clinical Marketing and other internal teams to support coordinated customer execution and address customer needs.
• Participate in internal escalation processes when customer issues arise supporting investigation communication and resolution in collaboration with internal partners.
• Ensuresall assignedcustomershave sufficient consumable inventory to ensure treatment continuityand driveworkflow efficiency improvement.
• Review revise and refine programmatic offeringsutilizingthe latest research and best practices.
• Maintain working knowledge of Outset products clinical programspoliciesand procedures and apply this knowledge consistently through customer interactions.

Core Competencies

• Strategic thinking
• Leadership
• Relationship building
• Decision making
• Prioritization
• Communication
• Talent development
• Timely Execution
• Business Acumen

Required Qualifications

• Bachelors degree in nursing ora relatedfield.
• 2 years ofdialysis experienceor related field
• Knowledgeincomplianceregulations and standards.
• Strong communicationand leadership skills.
• Familiar withdeveloping a business plan and financial models
• Familiar withthe health system accreditation process.
• Familiar withprocess and quality improvement background
• Competent is translating data and analytics into action plans
• Ambition toleverageclinicalexpertisetosupport job requirements
• Display enthusiasm ambition and a strong work ethic
• Must show ability to excel in a high-energy fast-paced environment
• Must be detail oriented with excellent analytical and problem-solving skills
• Must thrive in a collaborative cross functional work environment
• Maintain a sense of urgency work effectively under pressure and be able to multi-task
• Must be goal-oriented and committed to driving initiatives to resolution
• Excellent interpersonal skills with the ability to develop strong relationships with customer personnel
• Strong work ethic as an individual and on a team
• Working knowledge of Word Excel and PowerPoint applications.
• Must be willing to travel extensively (up to 75%)

Desired Qualifications

• Registered Nurse (RN)stronglypreferred
• Direct patient carepreferred.
• Experience with insourced Tablo dialysis delivery and direct patient treatment on Tablo preferred.
• National nursing certification preferred
• Nursing leadership experience preferred
• BLS & ACLSrequired. If not upon hire within the first six months

Company Culture

At Outset we believe every person matters. Every Outsetter every patient every caregiver. Because we are here to create a revolution and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills and we find joy in working together for a common goal. At Outset we believe that curiosity ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU our future Outsetter. At Outset weve designed a professional world that our employees are honored and impassioned to belong to one that offers challenge the ability to collaborate with great people and opportunities to build skill and expertise in a fulfilling career.

An opportunity at Outset Medical wont just be about finding a job. Our culture revolves around the principles of moving farther faster together so working here feels like a masterclass in peak performance for individuals and teams.

Privacy is important to us. Please review ourApplicant Privacy Notice.

Important Notice

We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note Outset Medical will never request payment or gift cards during the hiring process nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @ is not a legitimate Outset representative. For legitimate opportunities always apply directly through our official careers page. If you are unsure about the authenticity of a communication contact us immediately at .

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race color national origin religion gender gender identity sexual orientation disability genetic information pregnancy age or any other protected status set forth in federal state or local laws. This policy applies to all employment practices within our organization.