Clinical Care Coordinator (TMS)

Clinical Care Coordinator (TMS)

Location: Onsite at our Bloomington (France Ave & Minnesota Dr) MN & Minneapolis MN (Broadway St & Indistrual Blvd) Clinics

Employment Type: Full-Time W-2 Employee Non-Exempt

Hourly Rate: $26-27/hr

Schedule/Hours: Monday-Friday 8am-5pm

Reports To: Area Manager

Help Patients Change Their Lives

Are you passionate about helping people and making a meaningful impact on their experience At NeuroStim TMS were looking for a Clinical Care Coordinator who runs the day-to-day of our clinic like its their own. Someone ambitious hands-on and genuinely passionate about mental health care.

As one of the nations leading providers of Transcranial Magnetic Stimulation (TMS) we help individuals struggling with depression and other mood disorders find hope through innovative non-invasive treatment. This role combines patient coordination clinic operations and team leadership in a collaborative outpatient setting - and its a role for someone who wants to build something not just maintain it.

The ideal candidate steps in before problems escalate is comfortable balancing administrative work with hands-on patient interactions and bring a positive team-first attitude to everything they do. If youre organized dependable resourceful and excited by the idea of growing your career in healthcare leadership wed love to meet you.

Clinical Care Coordinator (TMS) Responsibilities

Clinic Operations & Performance Management

• Own daily clinic operations patient flow and schedule optimization to support clinic growth and performance goals.
• Track and report weekly operational metrics consultation completion treatment conversion patient progression and schedule utilization.
• Proactively identify and escalate operational barriers: scheduling gaps workflow inefficiencies staffing concerns overtime and coverage needs.
• Ensure chart completion data accuracy and timely documentation uploads.
• Maintain clinic organization operational readiness and overall clinic efficiency.

Patient Progression & Care Coordination

• Serve as primary operational point of contact for patients across the treatment lifecycle coordinating with Admissions and Insurance on onboarding authorization and treatment initiation.
• Manage medical records requests (clearance medication history outside provider/facility records) in compliance with HIPAA and organization policies.
• Conduct patient follow-up and re-engagement activities to support continuity of care.
• Support patient satisfaction initiatives (Google reviews exit surveys experience tracking) and address/escalate patient concerns professionally.

Team Leadership & Staff Oversight

• Provide day-to-day leadership and operational oversight of clinic staff to drive workflow efficiency accountability and patient experience.
• Monitor staff attendance punctuality schedule adherence and overtime management.
• Coach and address routine performance/professionalism issues at the clinic level; escalate recurring or pattern concerns to Area Managers per policy.
• Promote a culture of accountability teamwork and operational excellence.

Provider Team & Financial Coordination

• Maintain ongoing provider communication on patient progress via email weekly check-ins and monthly team meetings; identify opportunities to improve documentation and provider communication to support timely TMS authorization approvals.
• Collaborate cross-functionally with Admissions Insurance Technicians and Leadership to support clinic efficiency and continuity of care.
• Collect patient payments manage recurring payments in Transaction Express and support balance tracking and collections.
• Conduct routine chart audits and quality checks for documentation compliance and accuracy; maintain clinic inventory and coordinate supply ordering.
• Ensure compliance with HIPAA and applicable federal/state regulations.

Limited Clinical Support & Insurance Authorization

• Provide limited appropriately trained support to clinical staff and technician coverage when operationally necessary.
• Maintain working knowledge of insurance guidelines and authorization timelines.
• Coordinate peer-to-peer reviews for insurance denials and schedule patients once approvals are received

Compensation & Benefits (Full-Time Employees are eligible for):

• Competitive Hourly Rate: $27-30/hr; paid bi-weekly
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical dental and vision insurance for employees and eligible dependents*
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses*
• Employer-paid life insurance and AD&D coverage*
• Employee Assistance Program (EAP) with confidential mental health and life support resources*
• Generous paid time off and additional paid holidays*

*Indicates benefits available only to full-time W-2 Employee

Clinical Care Coordinator (TMS) Qualifications

• Bachelors degree preferred (psychology or related field a plus); relevant experience may be substituted.
• Minimum of 2 years of experience in a leadership supervisory or team lead role.
• Prior experience in a healthcare behavioral health or medical office setting is highly valued but not required for the right candidate.
• Genuine passion for mental health care and the patient experience.
• Ambitious and motivated to grow into a leadership career in healthcare.
• Willing to take initiative and step into any task - administrative patient-facing or clinical support - as the day demands.
• Calm and focused under pressure in a dynamic patient-facing environment.
• Resourceful with sound judgement about when to solve independently vs. escalate.
• Coachable and receptive to feedback.
• Strong communication and organizational skills.
• Tech-savvy and confident using electronic health systems and payment platforms.

Interview Process:

1. Inital Phone Screen with a member of our team
2. Virtual Interview with our leadership team
3. In-Person Meet & Greet: Get to know the team and details about the role

If youre ready to join a team where your work makes a real difference and where your growth is encouraged wed love to meet you.

Apply today and learn more about us at

About NeuroStim TMS Centers

NeuroStim TMS Centers is a growing network of outpatient mental health clinics specializing in evidence-based noninvasive treatments for depression and other mood disorders. We focus on delivering high-quality Transcranial Magnetic Stimulation (TMS) and interventional psychiatric services to patients who have not found relief through traditional treatment approaches. Our team is made up of dedicated clinicians and professionals who value clinical excellence collaboration and patient-centered care. We foster a professional ethical and inclusive work environment that encourages growth learning and innovation. As we continue to expand access to advanced mental health treatments we are seeking mission-driven clinicians who are passionate about evidence-based care and want to be part of a collaborative forward-thinking organization.

NeuroStim TMS Centers is committed to fostering a diverse equitable and inclusive workplace where all individuals feel valued respected and supported. We believe diversity of backgrounds experiences and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

NeuroStim TMS Centers is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race color religion sex sexual orientation gender identity or expression national origin age disability genetic information veteran status or any other status protected by applicable law.

NeuroStim TMS Centers is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to .