Enter a job title or keyword
Clinical Application Specialist (67977)
Job Location:
Job Location:
Atlanta, GA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
13 August 2026 (23 days ago)
Posted:
Application Deadline:
10 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
WORK ENVIRONMENT:
Requires sitting and standing associated with a normal office environment. Travel required as business needs dictate.
GENERAL SUMMARY OF DUTIES: The Clinical Application Specialist is a member of United Digestives Operations Administration Team responsible for providing high-level application support and service to providers and clinical staff members. This role focuses on the implementation training optimization and maintenance of clinical software systems including eClinicalWorks ProVation and NovoPath to support efficient clinical and operational workflows.
RESPONSIBILITIES:
Duties include but are not limited to:
Duties include but are not limited to:
- Maintains a comprehensive working knowledge of United Digestives clinical applications including EHR Practice Management Pathology Endoscopy and ancillary systems.
- Provides primary support troubleshooting maintenance and front-end configuration for assigned clinical applications ensuring optimal system performance and user satisfaction.
- Supports application implementations upgrades enhancements testing validation and go-live activities to ensure successful deployment and adoption.
- Serves as lead for assigned workstreams including new practice integrations module deployments system enhancements and other clinical technology initiatives.
- Facilitates onsite workflow assessments and collaborates with operational and clinical teams to identify opportunities for process improvement workflow optimization and increased application utilization.
- Maintains and prioritizes application support requests issues and enhancement worklists; provides timely communication follow-up and resolution while serving as an escalation point for complex support issues.
- Develops and delivers training content educational materials and documentation to support end-user adoption system consistency and ongoing competency development.
- Provides responsive and professional customer support for clinical staff by addressing emails voicemails phone calls and support requests in alignment with departmental service level agreements.
- Ensures compliance with organizational policies HIPAA regulations and applicable healthcare industry standards.
- Meets established quality productivity and service standards while performing additional duties and special projects as assigned.
EDUCATION SKILLS & EXPERIENCE:
- High school diploma or GED required; associates or bachelors degree in Healthcare Administration Information Technology Business or a related field preferred.
- A minimum of two (2) years of healthcare experience is preferred including implementation support and optimization of eClinicalWorks (eCW) and the use of eCW reporting and analytics tools.
- Experience developing and delivering end-user training programs and supporting software adoption initiatives is preferred.
- Working knowledge of healthcare regulations and compliance requirements including HIPAA Meaningful Use and quality reporting programs is preferred.
- Proficiency in Microsoft Office applications is required with advanced Excel skills including data analysis reporting pivot tables and data validation.
- Additional Skills & abilities
- Professional presence with the ability to confidently deliver training education and support to clinicians providers and operational leaders.
- Excellent verbal and written communication organizational and time management skills.
- Strong interpersonal skills with the ability to build positive working relationships and collaborate effectively across departments and organizational levels.
- Strong problem-solving and critical-thinking skills with the ability to identify issues recommend solutions and drive resolution.
TRAVEL REQUIREMENTS:
This role involves moderate onsite travel to practice locations and ambulatory surgery centers to support application implementation activities workflow assessments end-user training go-live support and related operational initiatives. Travel frequency is dependent on business requirements and may fluctuate. Overnight travel may be required on an as-needed basis.
This role involves moderate onsite travel to practice locations and ambulatory surgery centers to support application implementation activities workflow assessments end-user training go-live support and related operational initiatives. Travel frequency is dependent on business requirements and may fluctuate. Overnight travel may be required on an as-needed basis.
WORK ENVIRONMENT:
Requires sitting and standing associated with a normal office environment. Travel required as business needs dictate.
DRUG FREE WORKPLACE:
United Digestive is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
United Digestive is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER:
United Digestive is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race color age sex sexual orientation gender identity or expression religion disability ethnicity national origin marital status veteran status genetic information or any other legally protected classification or status.
United Digestive is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race color age sex sexual orientation gender identity or expression religion disability ethnicity national origin marital status veteran status genetic information or any other legally protected classification or status.
Required Experience:
IC
