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Client Transition Specialist
Job Location:
Hourly Salary:
Posted:
8 September 2026 (20 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Client Transition Specialist
Duration: 12 Months Contract
Location: Wayne PA 19087
Hybrid role
Description:
Position Summary:
The Client Transition Specialist supports client transition activities related to Client next-generation data assets. This role serves as an operational resource responsible for coordinating transition deliverables supporting issue resolution facilitatingcommunication across stakeholders and helping ensure a positive client experience throughout the transition process.
Key Responsibilities
Client Transition Support
Issue Resolution
Duration: 12 Months Contract
Location: Wayne PA 19087
Hybrid role
Description:
Position Summary:
The Client Transition Specialist supports client transition activities related to Client next-generation data assets. This role serves as an operational resource responsible for coordinating transition deliverables supporting issue resolution facilitatingcommunication across stakeholders and helping ensure a positive client experience throughout the transition process.
Key Responsibilities
Client Transition Support
- Support client transition activities related to Client data assets including national and subnational assets and future patient-level onboarding migration and implementation activities.
- Monitor transition milestones and track open items through completion.
Issue Resolution
- Investigate and resolve routine client inquiries and first-line service issues.
- Escalate complex items to appropriate supportteams and monitorfollow-up through closure.
- Partner with Go-to-market Project Management Commercial Client Services Data Operations and Development Teams.
- Coordinate activities needed to support successful client transition execution.
- Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.
- Provide practical updates regardingtransition status open items and next steps.
- Identifyopportunities to improve transition processes and enhance client experience.
- Document repeatable steps status updates and lessons learned to support future transitions.
- Bachelors degree or equivalent experience.
- 25 years of experience in Client Services Project Management Account Management Data Operations Commercial Operations Market Research or related fields.
- Knowledge of Clients National and/or Subnational products and services and/or pharmaceutical reports.
- Strong communication organization follow-up and problem-solving skills.
- Ability to manage multiple priorities and deadlines.
- Experience using Microsoft Excel PowerPoint Microsoft Office applications Smartsheetand other visualization tools.
- High learning agility.
- Experience supporting pharmaceutical biotech or healthcare clients.
- Ability to work effectively in a cross-functional and matrixed environment.
Required Experience:
IC
