Client Tech Support Engineering Sr Professional I

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

As an Client Tech Support Engineer you will provide end-to-end technical support across Fiserv platforms products and services to help ensure reliable service delivery and strong client outcomes. You will work closely with clients and cross-functional partners across engineering product operations implementation and incident management to investigate issues coordinate resolution and improve service quality. Your work helps strengthen client confidence service stability and operational accuracy in a highly regulated environment.

What youll do:

• Investigate diagnose and resolve technical issues and service requests across assigned Fiserv products platforms and services
• Provide timely accurate verbal and written communication to clients and internal stakeholders regarding issue status risks and resolution progress
• Log track and manage support cases using established case management tools while maintaining complete and current documentation
• Perform issue analysis including transaction review data validation system behavior analysis and root cause identification to support effective resolution
• Reproduce reported issues in test or non-production environments and document findings observations and next steps clearly
• Partner with engineering product operations implementation and incident management teams to coordinate resolution of complex issues and improve support outcomes
• Identify recurring issues process gaps and service improvement opportunities and contribute to knowledge documentation post-incident review activities and operational readiness initiatives
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 0-5 years of experience in technical support client support production support systems operations or a related role supporting enterprise applications platforms or services
• 0-5 years of experience analyzing technical issues system behavior transactions logs or data flows to identify root cause and drive resolution
• 0-5 years of experience using case management ticketing or incident tracking tools to document issues manage workflow and communicate resolution progress
• Experience with structured problem-solving issue reproduction and cross-functional coordination across multiple systems or teams
• Experience with SQL or similar query or logic-based analysis tools to review data and support troubleshooting
• Bachelors Degree in information technology computer science engineering or a related field or equivalent combination of education related experience and/or military experience

Experience that would be great to have:

• Experience supporting financial services technology payments platforms or enterprise software as a service environments
• Familiarity with incident management root cause analysis and post-incident review processes
• Experience supporting clients in regulated or mission-critical operating environments
• Exposure to integrated platform support across multiple products services or operational teams

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Work Schedule & Support Model

• Core support hours: 8:00 AM 5:00 PM ET

• Late shift rotation: 11:00 AM 8:00 PM ET (as scheduled)

• After-hours and on-call support may berequired

Travel:This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Massachusetts Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.