Client Support RepresentativeReceptionist

The Client Support Representative serves as the first point of contact for clients vendors and visitors providing professional and courteous service while supporting daily office operations.

Key Responsibilities:

• Answer and route incoming calls with professionalism and efficiency.
• Greet clients vendors and visitors in a warm and welcoming manner.
• Accurately document and update information in the firms systems.
• Perform general administrative and clerical tasks as assigned.
• Provide front desk coverage as needed.
• Maintain a clean organized and professional reception and common areas.
• Follow first-call resolution standards to ensure a positive client experience.
• Participate in training and remain current on firm processes procedures and service standards.

Qualifications :

• Strong customer service and communication skills.
• Professional demeanor and positive attitude.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer and data entry skills.
• Reliable dependable and team-oriented.
• Must be able to work onsite five (5) days per week in our New York office located at 535 Fifth Avenue New York NY.
• Legal experience is not required. Candidates with customer service call center administrative hospitality healthcare customer service or similar client-facing experience are encouraged to apply.

Additional Information :

Benefits

Eligible employees enjoy a competitive benefits package including:

• Medical Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term & Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Resources

Join Our Team

At The Ward Law Group every role contributes to changing lives. If youre looking for an opportunity where your skills attention to detail and dedication to client service can make a meaningful impact wed love to hear from you.

Apply today and become part of a team thats committed to excellence growth and serving our clients with compassion.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

Remote Work :

No

Employment Type :

Full-time