Client Support Professional- Business Banking

Wintrust provides community and commercial banking specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois southwestern Florida northwestern Indiana west Michigan and southern Wisconsin and commercial banking offices in Chicago Denver Milwaukee Grand Rapids Mich. and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont Illinois and listed on the NASDAQ Global Select Market under the symbol WTFC.

What Youll Do:

• Serve as the primary point of contact for day-to-day client inquiries via phone and email.
• Work closely with cross-functional teams (e.g. sales credit treasury management loan operations deposit operations) to research and resolve client inquiries and problems in a timely and professional manner.
• Build and maintain positive relationships with clients to support retention and satisfaction. Understand client needs and proactively offer solutions or resources.
• Maintain working knowledge of Wintrust products services policy and processes.
• Provide accurate up-to-date information and resources to clients as needed.
• Participate in training and development to improve on skills and stay current with product updates.

Qualifications:

• 1-3 years of customer service experience retail or commercial banking preferred.
• High School Degree or equivalent.
• Proficient in Microsoft Office Suite (Outlook Excel Word PowerPoint).
• Ability to work within deadlines and prioritize projects.
• A self-motivated employee and an effective team player.
• Exceptional verbal and written communication skills.
• Ability to manage multiple workflows and prioritize competing demands.
• Proficient in core banking platforms such as FIS FCM and Salesforce preferred.

Benefits

• Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long-term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance

Compensation

The estimated salary for this role is $50000 - $65000 along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors such as a candidates qualifications skills and experience

From our first day in business Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation including community banking and financial services subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected categories.