Client Success Specialist

At Jimerson Birr our team has accepted the lasting responsibility of protecting our clients rights businesses properties investments and finances.

Our professionals are integral trusted advisers and advocates in both established and emerging businesses giving our clients insights into legal and business considerations that guide prudent decision-making. We work with some of the worlds most respected and well-established businesses as well as start-up visionaries and individuals looking to overcome challenges.

The Client Success Specialist owns the client experience across our book of business making sure every client feels the value of the relationship spotting where the firm can do more for them and turning that insight into growth.

Youll manage a portfolio of client relationships understand where each one stands today and act on what you see proactive outreach timely check-ins and clear communication about how the firm can help. Working closely with Marketing and Sales youll surface opportunities inside your portfolio and hand them off cleanly to the right team with the context they need to move forward.

If youre energized by building genuine client relationships sharp at reading what a client actually needs and disciplined about managing your own book without daily oversight this role was built for you.


This is your seat if:

You build genuine client relationships over time not just check-ins on a schedule.

You can read a clients history and situation and form a current forward-looking view of how to serve them.

Youre organized enough to run your own book without someone checking in on you.

You know exactly where your job ends you build the relationship and qualify the opportunity then hand it off to the team that carries it forward.

Youre self-directed and consistent comfortable running your own cadence without daily oversight.

Own the Relationship
Own and prioritize a portfolio of client relationships keeping records current organized and reflective of where each relationship stands.
Run a consistent planned cadence of client touchpoints that reinforces the value of the relationship and keeps the firm top of mind.
Serve as a trusted professional point of contact for clients coordinating internally with attorneys and firm staff as needed.

Drive Engagement
Design and refine client engagement initiatives coordinating with Marketing on content and any required clearances.

Surface and Hand Off Opportunities
Identify genuine opportunities within your portfolio qualify them thoughtfully and hand them off to the appropriate team with full context.
Partner with Sales and business development to move qualified opportunities forward.
Track engagement activity and outcomes and share what you learn back with Service Sales and Marketing.

This is a role with real ownership and real impact. Youll manage meaningful client relationships with autonomy backed by a Sales and Marketing team built to support you in an environment that values ownership discipline and results where your contributions are visible and recognized.

Join a dynamic team that values professional growth and excellence in legal service. We offer competitive compensation professional development opportunities and a supportive work environment dedicated to fostering your success.

Weve found that the key to doing great work is to love what you do and respect who you do it with. To continue reading about our firm visit our website Jimerson Birr.

Our atmosphere and award-winning firm culture is collegial and professional and our shared commitment to professional development is superior to our contemporaries. Learn more about our firm culture here: JB Firm Culture: JB FOR ME.

Youll get a Challenging Opportunity with a Company that Cares About Its Most Valuable Asset: YOU! At Jimerson Birr we pride ourselves on our people and their collective achievements. Besides our list of legal industry honors in 2021 and for the seventh consecutive year the firm was named one of Floridas Best Companies to Work For by Florida Trend recent years the firm was also distinguished as one of the Best Places to Work by the Jacksonville Business Journal and five times as one of the 50 Fastest Growing Companies. Opportunities abound for those who can meet and exceed the expectations set for our team. Jimerson Birr is comprised of high-performing and professionally fulfilled people. We believe that a positive attitude personal accountability and a commitment to quality work will put a talented person on a fast track for success. Our atmosphere and award-winning firm culture are collegial and professional and our shared commitment to professional development is superior to our contemporaries.

Our core values are simple: Commitment to service; Commitment to quality; Commitment to results. We live our core values and we welcome you to live them with us.