Client Success Manager
Job Location:
Lincoln, NE - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you passionate about helping clients succeed while growing long-term business relationships We are seeking a proactive relationship-focused Client Success Manager (CSM) to serve as a trusted advisor to our broker partners and employer this highly visible role you will play a key part in retaining business identifying growth opportunities solving complex service issues and delivering an exceptional client experience.
As a strategic partner to brokers sales leaders and internal teams youll help strengthen relationships expand coverage opportunities and drive premium growth across an established block of voluntary benefits business.
- Serve as the primary point of contact for an assigned portfolio of broker relationships and employer groups.
- Build trusted partnerships through proactive communication responsiveness and outstanding service.
- Conduct broker and client meetings both virtually and in person to support retention and growth initiatives.
- Collaborate with Regional Marketing Directors and sales teams to strengthen broker relationships and improve client satisfaction.
- Identify opportunities to increase participation expand coverage offerings and grow premium within existing accounts.
- Develop and execute account strategies focused on retention enrollment growth and long-term client success.
- Monitor renewal activity and proactively address retention risks before they impact business.
- Analyze account performance data and recommend growth strategies tailored to each brokers business model.
- Prepare and review sales proposals to ensure accuracy completeness and alignment with company guidelines.
- Coordinate with internal teams to facilitate smooth implementation of plan changes and new coverage opportunities.
- Resolve broker service concerns and commission inquiries with professionalism and urgency.
- Serve as a resource and advocate for brokers by providing timely updates solutions and follow-through.
- Track account activity renewals service requests and growth opportunities within business systems.
- Partner with operational teams to enhance workflows improve service delivery and strengthen the broker experience.
- Participate in projects and initiatives that support business growth operational efficiency and client satisfaction.
- Identify trends risks and opportunities that help drive continuous improvement.
About Armed Forces Benefit Association (AFBA) and 5Star Life
In 1947 AFBAemerged from the basement of the Pentagon to solve a critical need in support of the military. More than 75 years later our commitment to those who serve and to solving their unique problems remains core to everything we do. Founded to provide military members with a death benefit no one else would we continue to embrace our mission and deliver benefits tailored to the real-life needs of all who serve today including active duty National Guard and first responders. Providing protection to those who go in harms way we ensure survivor and other benefits are available to all who serve defend and protect our great nation no matter what. 5Star Life Insurance Company was founded in service and carry that mission today by committing to serve those who serve from underwriting benefits for military and first responder families to providing coverage to the employees that keep our communities running. Our commitment to our communities rather than the bottom line- drives our business.
Benefits we offer:
- health insurance (medical dental and vision)
- flexible spending accounts (medical and dependent care)
- 401k plan with generous employer match
- paid time off
- paid holidays (12)
- life insurance
- short- and long-term disability insurance
- employee assistance program
- professional development & tuition reimbursement
- career growth opportunities
- on-site gym and locker rooms (Alexandria VA office only)
- friendly collaborative culture
Qualified people of all races ethnicities ages sex genders sexual orientations national origins gender identities marital status religions veterans statuses disabilities and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace we are committed to creating an inclusive environment for all employees. AFBA and 5Star Life Insurance Company endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview or has any questions or concerns they should contact Human Resources (). EEO is the Law (Link to external DOL site). AFBA and 5Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.
Required Experience:
Manager
About Company
AFBA provides life insurance member benefits for active duty military, veterans, first responders, and government employees/contractors.
