Client Success Manager (Client Management II) REMOTE

About Net Healthââ

Belong. Thrive. Make a Difference.ââ

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded Net Health may be the perfect place for you.âââ

A high-growthâand profitable company we help caregivers harness data for human health.âWeâalsoâhonor and respect the needs of our Net Health family and staffâwhich is why weâoffer aâwork-from-anywhere environment and unlimited PTO.âOurâwelcomingâand collaborativeâcultureâpaired with progressive benefits makesâNet Healthâthe ultimate career home!â

As a leading-edgeâSaaSâcompany in healthcare we deliver solutions that help patients get better faster and liveâmore fulfilling lives. Our software and predictive analytics coverâtheâcontinuum of care fromâhospital-to-home across various medical specialties. Come join us andâstart the next chapter of your exciting careerâwhile helping othersâtoâlive better lives.ââ

World-Class Benefits That Reflect Our World-ClassâCulture.â

Click Here to Learn More!:â

#WorkFromAnywhereâ#UnlimitedPTOâ#ComprehensiveBenefitsPackageâ#EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellnessâ#DiversityAndInclusionâ#AVoiceâ#NewHireSupportâ#CareerDevelopment #EducationalAssistance #EmployeeReferralBonusâ#ProgressiveParentalLeaveââââ

JOB OVERVIEW

The Client Success Manager (CSM) is a developing client success professional who manages a moderate portfolio with growing independence. The CSM owns day-to-day client relationships and standard success motions driving adoption satisfaction and retention while deepening product and healthcare-domain fluency and escalating complex or strategic matters as needed.

Key Responsibilities

• Independently manage a moderate portfolio of clients across the full post-implementation lifecycle. (At-large SMB/mid-market up to enterprise segments)
• Serve as the primary point of contact driving adoption and satisfaction through proactive engagement training and support.
• Conduct standard business reviews and strategic check-ins with client stakeholders.
• Monitor client health data to identify risks and opportunities; resolve routine issues and escalate complex ones.
• Surface upsell and renewal signals and support renewal preparation in partnership with Sales.
• Collaborate across Support Product and Implementation to advocate for client needs.
• Maintain accurate records of client interactions and status in the CRM.
• Serve as an adjunct to the CSM team to support RCM/billing needs.

Qualifications

• Bachelors degree in Healthcare Administration Business Information Systems or a related field or equivalent experience.
• 3 years in client success account management or healthcare software PLUS 3 years in healthcare revenue cycle management preferably using Optima Direct Bill.
• Solid understanding of healthcare operations and EHR systems.
• Strong communication relationship-building and problem-solving skills.
• Ability to manage multiple clients and priorities in a fast-paced environment.
• Experience with CRM tools (e.g. Salesforce) and customer success platforms is a plus.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.

Salary Range: $66400.00 - $83000.00 USD up to $32000 OTI

A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidates skills experience or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.

Required Experience:

Manager