Client Success Associate

Noom is on a mission to help people live better longer. Were a consumer-led digital health company connecting people to content coaching community and clinicians to build lasting habits and live healthier lives. Were a high-growth organization powered by science technology and world-class talent. When you join Noom on any team youll see the impact of your work on the world.

Our Client Success Team

Nooms Client Success team partners with employers to deliver meaningful health outcomes for their employees. We support clients throughout the full partnership lifecyclefrom implementation and launch through ongoing engagement and renewalworking cross-functionally to ensure an exceptional client experience and help more people access Nooms solutions.

About the Role

Were looking for a Client Success Associate to support Nooms Employer partnerships. This role is ideal for someone early in their client-facing career who is highly organized detail-oriented and energized by managing a high volume of accounts and priorities.

Youll support day-to-day account management client launches engagement and renewals while learning the full client success lifecycle. Working closely with a Client Success Manager and cross-functional partners youll help keep accounts on track maintain accurate client information and ensure clients receive timely high-quality support.

You Will

• Support client retention and engagement across a high-volume portfolio of Employer accounts.
• Track account health renewal dates launch timelines and key milestones across your portfolio.
• Monitor accounts for early warning signs and proactively flag potential risks to your manager.
• Maintain accurate up-to-date client information in CRM and account-tracking tools.
• Support new client implementations launches and ongoing account-management activities.
• Respond to routine client questions and requests in a timely professional manner.
• Help drive post-launch enrollment and engagement activities.
• Prepare agendas materials and follow-up communications for client meetings.
• Manage multiple tasks deadlines and competing priorities across several accounts simultaneously.
• Help document and maintain scalable processes as the Client Success organization grows.

You Have

• 3 years of experience in a client-facing role such as account management client services customer success implementation or a similar function; experience in digital health healthcare or SaaS is preferred.
• Strong organizational skills and attention to detail with a demonstrated ability to manage a high volume of accounts and competing priorities without losing track of important details.
• Excellent written and verbal communication skills.
• Comfort working with data and basic reporting to monitor account status milestones and performance.
• Experience using CRM platforms and account-management or project-tracking tools.
• Comfort using AI tools to work more efficiently and enthusiasm for adopting new tools as our technology stack evolves.
• A proactive collaborative mindset and eagerness to learn the full client success lifecycle.
• Willingness to travel occasionally up to 20%.

What Makes This Job Amazing

• Make a meaningful impact. Youll support partnerships that help more people access tools and programs designed to improve their health.
• Build a strong Client Success foundation. Youll gain hands-on experience across the full client lifecycle including implementation engagement account management and renewals.
• Learn from experienced teammates. Youll receive hands-on mentorship while developing the skills needed to grow your career within Client Success.
• Help shape how we scale. Youll contribute to building and improving the processes that support a growing portfolio of Employer partners.

What Youll Earn and Enjoy

• Pay that reflects your impact. Compensation benchmarked to the market and shaped by your impact and value.
• Investment in your future. A 401(k) with company match to help you build long-term financial security.
• Time to truly recharge. Paid holidays generous time off Summer Fridays and a company-wide Summer Break week so the whole team can unplug together.
• Care that covers it all. Access to top-tier medical plans for you and your family including a premium-free plan option alongside dental vision and life insurance.
• Support for growing families. Paid parental leave to give you the time and flexibility to focus on what matters most.
• And more to help you thrive. Stock awards a performance-based bonus and exclusive access to Nooms products so you can grow with us win with us and enjoy what we build.

The expected base salary for this position is $80000 - $100000/year plus variable compensation - with on target earnings of $105000 - $125000/year. Actual compensation is determined by job-related factors including experience skills qualifications and location.

This role is eligible for our NYC or Princeton office locations operating on a hybrid schedule (2 days per week on-site).

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better longer. We combine personalized medication with the science of behavior change and psychology to help people build lasting habits and live longer healthier lives. With nationally-recognized holistic programs spanning weight diabetes prevention GLP-1 support menopause longevity and more we serve millions through health plans employers and direct-to-consumer offerings. As a trailblazer in the world of health and wellness Noom makes healthy living easy fun and deeply rewarding.

Were more than a health tech companywere a movement. This belief extends to our culture: we empower our people to think big act boldly and take pride in their contributions to shaping the future of health. Weve been named one of the Best Places to Work by Inc. Fortune Glassdoor and Quartzincluding honors for technology and diversity.

Join us in shaping the future of health.Youll be part of a passionate mission-driven team working to make the world a healthier placeone habit at a time.

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