Client Solutions Professional II (Bilingual Spanish Speaking Customer Service)

If you are interested in a career as a Client Solutions Professional youve come to the right place. Our commitment to you is a positive work environment a deep connection to our communities and a focus on putting our clients first. As an industry-leading provider of sophisticated financial solutions we believe no challenge is too big and no opportunity is too small when we work together to build relationships.

This position is responsible for initiating collection activities on early and mid-stage delinquency accounts in order to comply with bank policy and procedure as well as ensuring the bank is in compliance with federal regulations for loan servicing. Counsels delinquent customers and works to establish formal and informal repayment plans settlements and work out plans. This position is also responsible for accurately documenting the collection system for each customer contact.

We are a high spirited team that likes to have fun. Recognition and rewards are given often and when you receive positive feedback from a customer you get a kudos that goes on a report which is shared with everyone.

The team has the autonomy to make calls without micromanagement. You are responsible for your performance. Theres a power hour when everyone has to call on charged off deposit accounts. Everyones stats and rankings are shared with the team and scorecards are sent out every Monday. Call quality plays a big part in where you rank.

• You will accurately document the collection system for each customer contact.
• You will identify ways to mitigate loss complete due date changes and deferrals.
• You will escalate or redirect the more delinquent accounts to senior collectors for handling.

This level of knowledge is normally acquired through completion of an Associates Degree and 2-3 years of collections branch banking or customer service experience or equivalent combination of education and experience.