Client Services Supervisor Environmental Lab

At SPL the work you do matters. Our teams provide trusted energy and environmental testing and measurement solutions that protect communities support critical infrastructure and safeguard the environment. With a nationwide footprint and opportunities for growth across multiple locations and disciplines SPL is a place where you can build a career while making a real-world impact.

Were seeking an experienced Client Services Supervisor to lead client support operations develop a high-performing team and strengthen service delivery for our environmental laboratory located in Round Rock TX.

This is an excellent opportunity for a customer-focused leader to oversee daily client service operations resolve complex concerns improve workflows and coordinate effectively across clients field teams lab operations and internal departments.

What Youll Do

• Lead coach and develop client services staff including work assignments priorities performance and training
• Oversee daily client service activities to ensure inquiries requests project requirements and deliverables are handled accurately professionally and on schedule
• Serve as a primary client contact and provide guidance regarding service options project planning compliance requirements and departmental capabilities
• Guide the resolution of client concerns and escalations ensuring timely follow-through and effective communication
• Coordinate field-related activities as needed including scheduling permit review and chain-of-custody documentation
• Monitor workflow and review reports quotes invoices and other client-facing documentation for accuracy and compliance
• Ensure compliance with SOPs regulatory requirements documentation controls and quality-system expectations
• Track performance identify service or operational gaps and implement improvements with leadership
• Support the implementation and effective use of systems tools processes and initiatives that enhance client service operations.
• Review client invoices and support payment processing aging review customer follow-up purchase-order reconciliation and related administrative activities
• Assist with recruiting onboarding training staffing and succession planning efforts
• Perform other duties as assigned

What Were Looking For

• Bachelors degree in Science Business or relevant discipline; equivalent combination of education and experience may be considered in lieu of degree
• 5 years of customer service or project coordination experience within technical laboratory or service-based environments
• 2 years of experience supervising or leading customer service teams including coaching development and workflow coordination
• Working knowledge of laboratory operations environmental testing chain-of-custody requirements quality systems and regulatory processes strongly preferred
• Proficiency in Microsoft Office Suite and and client service systems including LIMS and CRM
• Strong problem-solving and process-improvement skills with the ability to manage competing priorities in a fast-paced environment

What We Offer

• Competitive compensation
• Medical dental and vision coverage
• 401(k) with company match
• Employer-paid life AD&D and disability insurance
• Paid time off sick leave and paid holidays
• Paid parental leave
• Employee Assistance Program (EAP)
• Tuition reimbursement and professional development support

Work Schedule & Travel

• Full-time position with flexibility to provide after-hours support as needed for urgent client or internal needs
• Occasional local or overnight travel may be required for client visits meetings or training activities

Our Commitment to Diversity & Inclusion

At SPL we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications merit and business needs without regard to race color religion sex gender identity or expression sexual orientation national origin age disability veteran status or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs in accordance with applicable laws. If you need assistance or an accommodation during the application process please let us know.

Visa Sponsorship

At this time SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding and we encourage you to explore other opportunities with us that may be a fit in the future.