We are seeking a professional and personable Client Services Specialist to assist prospective and existing clients with understanding available products service options and enrollment opportunities. This position involves direct client interaction providing accurate information and supporting individuals as they evaluate and select services that align with their needs.
The Client Services Specialist will serve as a knowledgeable resource during client consultations helping explain service features clarify purchasing requirements and facilitate a smooth transition from initial interest to completed enrollment. The ideal candidate is attentive organized and comfortable combining relationship-building with customer-facing sales responsibilities.
Key Responsibilities
Meet with prospective clients to discuss their interests and service requirements.
Introduce available products service plans and current offerings.
Ask relevant questions to identify client preferences and purchasing priorities.
Explain service features included benefits and available package options.
Provide clear information regarding pricing promotional terms and enrollment requirements.
Assist clients with comparing service selections and identifying suitable options.
Conduct individual product or service presentations when appropriate.
Answer questions about service availability eligibility and applicable procedures.
Guide interested clients through purchasing registration or enrollment steps.
Review client information and verify the accuracy of required documentation.
Assist with completing routine forms and service-related records.
Provide clients with relevant information about next steps following enrollment.
Maintain organized records of client interactions preferences and completed activities.
Identify clients who may benefit from additional product or service information.
Communicate updated offerings and promotional opportunities to interested clients.
Support a professional and welcoming environment during client interactions.
Coordinate with colleagues to obtain accurate information for client requests.
Share common client questions and service preferences with appropriate team members.
Maintain familiarity with current service options company procedures and promotional guidelines.
Follow established standards for client communication documentation and sales-related activities.
Requirements
Bachelors degree or 12 years of experience in client services sales customer relations hospitality or a related field.
Strong verbal communication and interpersonal skills.
Professional and approachable communication style.
Ability to establish rapport and understand individual client needs.
Comfortable presenting products services and available packages.
Strong listening skills and ability to explain information clearly.
Good organizational skills and attention to detail.
Ability to handle client information accurately and professionally.
Comfortable discussing pricing enrollment procedures and service requirements.
Dependable and attentive to assigned responsibilities.
Willingness to learn new products service offerings and internal procedures.
Ability to work independently and collaborate effectively with colleagues.
Comfortable supporting client acquisition and sales-related objectives.
Previous experience in client-facing sales or service environments is helpful but not required.
Benefits
Structured onboarding and service-specific training.
Supportive and collaborative team environment.
Hands-on experience with client engagement and service presentations.
Exposure to a variety of products services and client needs.
Established resources and materials to support daily responsibilities.
Regular team activities and employee recognition initiatives.
Professional environment focused on client relationships and service quality.
Hoboken NJ
Required Skills:
Qualifications Strong verbal and written communication skills Professional and client-focused demeanor Excellent organization and attention to detail Strong interpersonal and relationship-management skills Ability to manage multiple requests and priorities Reliable follow-through and time management Strong problem-solving skills Ability to work independently and collaboratively Comfortable working in a fast-paced environment Basic computer and data-entry skills Comfortable learning CRM and account management systems Previous experience in client services account support customer service account management sales support administrative support hospitality retail or another client-facing environment is helpful but not required.
Required Education:
High School Diplome or Equivalent
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