Client Services Specialist (Full Time)
Job Location:
San Bruno, CA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- We are hiring immediately for a full timeCLIENT SERVICES SPECIALIST position.
- Location: The FruitGuys - 901 Sneath Lane Suite 210 San Bruno CA 94066. Note: online applications accepted only.
- Schedule: Full time schedule. Monday through Friday 7:00 am to 3:30 pm. Further details upon interview.
- Requirement: Previous account management and customer service experience preferred.
- Perks: Willing to train!
- Pay Range: $28.00per hour to$30.00per hour.
- Additional Job Duties & Responsibilities:
Ensure accurate order execution: School orders account updates price sheets menus budgets and delivery details are complete accurate and entered by established deadlines.
Provide reliable customer experience: Schools receive proactive professional communication; questions and issues are acknowledged promptly owned through resolution and followed up on consistently.
Facilitate successful program onboarding: New and returning schools are fully set up before service begins including system records delivery information invoicing requirements welcome materials and digital resources.
Maintain strong school relationships: Assigned accounts experience consistent outreach practical support and thoughtful recommendations that strengthen retention and participation in school programs.
Demonstrate effective cross-functional coordination: Operations Sales Accounting Nutrition Education Marketing and other partners receive clear timely information needed to meet customer commitments.
Provide support to School Program Director: The School Program Director receives dependable support with reporting RFPs conferences special projects schedules and follow-through on program priorities.
Collaborate with Marketing: Customer-facing emails promotions special offers and digital materials are accurate on brand approved when required and delivered on schedule.
Strive for continuous improvement: Troubleshoot issues by effectively identifying documenting addressing and resolving through practical process improvements that increase accuracy efficiency and service quality.
Preferred Qualifications:
Bay Area CA located a plus
Demonstrate ability to work both independently and collaboratively within a team exercise initiative stay organized and follow through while managing multiple deadlines.
Hybrid position mostly remote with in office up to 2 days/week.
*Internal Employee Referral Bonus Available
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Canteen:
Canteen brings break time to everyone. We combine food service and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteens solutions include markets office coffee and snacks unattended retail and culinary.
Our people are at the heart of everything we do. Their dedication collaboration and passion fuel our growth. Interested in joining our team You bring the enthusiasm customer service and commitment; well supply the opportunity and innovation. Together well continue to transform our industry.
Come for the job stay for the career. We are Canteen.
Job Summary
Job Summary: Our Account Coordinators support our Client Managers with program projects client initiatives and escalated service calls while juggling multiple accounts and priorities. And talk about growth opportunities - solid career path!
Key Responsibilities:
- Audit vending micromarkets and office coffee in field operations
- Manage the auditing program in our operations and report out monthly
- Manage miscellaneous projects
- Communicate the clients expectations to operations and customer service
- Determine internal resource requirements of projects based on project needs
- Establish and communicate a usable schedule
- Provide project status summary reports and updates to Client Managers and other team members
- Support activities for Client Managers clients such as: Service issues product ordering adding catalog items ongoing client requests and questions etc.
- Manage assigned lower-volume clients and build client relationships
- Run reports to verify information and proper system setup
- Validate catalog maintenance and service levels
- Occasional troubleshooting/tech support of vending / micro-markets
Preferred Qualifications:
- High school diploma or equivalent; post-secondary education is strongly preferred and a Bachelors degree preferred
- Six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma three years of equivalent advanced customer service experience is required
- Excellent interpersonal communication skills are required with a proven ability to develop and maintain positive internal and external work relationships
- Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
- Proficient with Microsoft Word Outlook PowerPoint
- Local to the North Seattle / Everett area; covering Tacoma to Everett
- Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations VLookup
We will consider for employment all qualified applicants including those with a criminal history (including relevant driving history) in a manner consistent with all applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York Fair Chance Act.
Associates at Canteen are offered many fantastic benefits.
Full-time and part-time positions offer the followingbenefits to associates:Retirement PlanAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceVoluntary Benefits including Critical Illness Insurance Accident Insurance Hospital Indemnity Insurance Legal Services and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates:MedicalDentalVisionLife Insurance/ADDisability InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal state and local laws. For positions in Washington State Maryland or to be performed Remotely clickhereor copy/paste the link below for paid time off benefits information.
Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Req ID:1571710
Canteen
Required Experience:
IC
About Company
As the leading foodservice and support services company, Compass Group North America is a family of companies building experiences for all of our customers.
